Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Cody Iverson

Cody Iverson

Rancho Santa Margarita,CA

Summary

Dynamic hospitality professional with extensive experience at The Cheesecake Factory, excelling in training new staff and enhancing customer engagement. Proven ability to optimize operational efficiency and foster strong team relationships. Expertise in menu knowledge and effective communication drives exceptional guest satisfaction and repeat visits.

Overview

12
12
years of professional experience

Work History

Server, Bartender, Corporate Trainer

The Cheesecake Factory
Mission Viejo, California
06.2021 - Current
  • Traveled to new restaurants with the corporate team to help set up and train new staff hires at new restaurant opening locations.
  • In charge of teaching the menu and corporate policies to new staff members.
  • Engaged with customers to foster welcoming atmosphere and encourage repeat visits.
  • Collaborated with team members to facilitate smooth operations during peak hours.
  • Cultivated strong relationships with colleagues through effective communication.
  • Participated in weekly meetings to align on goals and objectives established by management.

Server

Jax Fish House and Oyster Bar
Boulder, CO
12.2018 - 12.2019
  • Demonstrated strong knowledge of restaurant menu and products to enhance customer experience.
  • Collaborated with staff members to optimize operational efficiency in restaurant.
  • Maintained up-to-date information on daily specials, new menu items, and promotions.
  • Delivered exceptional customer service to maximize guest satisfaction.

Bartender, Server, Corporate Trainer

The Cheesecake Factory
Boulder, CO
06.2013 - 12.2018
  • Traveled to new restaurants with the corporate team to help set up and train new staff hires at new restaurant opening locations.
  • In charge of teaching the menu and corporate policies to new staff members.
  • Engaged with customers to foster welcoming atmosphere and encourage repeat visits.
  • Collaborated with team members to facilitate smooth operations during peak hours.
  • Cultivated strong relationships with colleagues through effective communication.

Education

Some College (No Degree) - Psychology

University of Colorado At Boulder
Boulder, CO

Skills

  • Communication skills
  • Menu expertise
  • Customer engagement strategies
  • Operational efficiency
  • Corporate policy knowledge
  • Task prioritization
  • Multitasking and organization

Affiliations

  • Elite triathlete throughout my time in Boulder, CO
  • Pursued elite mountain biking for the past 5 years

Timeline

Server, Bartender, Corporate Trainer

The Cheesecake Factory
06.2021 - Current

Server

Jax Fish House and Oyster Bar
12.2018 - 12.2019

Bartender, Server, Corporate Trainer

The Cheesecake Factory
06.2013 - 12.2018

Some College (No Degree) - Psychology

University of Colorado At Boulder

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