Cody Ivins

Work History

Legacy Appliance Repair

03.2020 - Current

Implement business strategies, increasing revenue and effectively targeting new markets.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Diagnose and make repairs to appliances using tools such as oscilloscopes.
Order parts and maintain adequate inventory.
Educate customers on use, care and adjustments of appliances.
Test completed work and verified functionality of residential and commercial appliances.
Increase customer satisfaction by resolving issues.
Maintain high standards in a safe environment.

R&M Electrical Services

01.2018 - 04.2020

Brought on to start and develop the residential appliance repair division within the company which included: compiling a stock parts list, setting up vendor accounts, acquiring contracts, negotiating price terms. As well as setting up social media Google listing and adding the appliance division to their established web presence.
Introduced new methods, practices, and systems to reduce turnaround time.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Performed statistical analysis to gather data for operational and forecast team needs.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data.
Coached sales associates in product specifications, sales incentives and selling techniques.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Evaluated suppliers to maintain cost controls and improve operations.
Communicated with managers of other departments to maintain transparency.

National Wholesale Supply (Plumbing)

03.2015 - 01.2018

Used CRM software to maintain detailed contact logs and account records.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Developed strategic relationships with existing customers by learning preferences and maintaining regular communications.
Collaborated with vendors and customers to set up optimal delivery schedules.
Exceeded targeted sales goals through continuous pursuit of new sales opportunities.
Followed up with customers after completed sales tom assess satisfaction and resolve technical or service concerns.
Negotiated contracts to win orders with a "win win" customer experience.
Applied mathematical skills to calculating amounts, negotiating prices and setting up records.
Managed friendly and professional customer interactions.
Determined needs, delivered solutions and overcame objections through consultative selling skills.
Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.