Daniel Fitzgerald
Salt Lake City,UT
Summary
A compassionate and proven team-builder, offering 14 years of experience in direct customer service and sales roles with specialized knowledge in customer relations, attention to detail, and genuine rapport building with customers and staff alike. Eager to utilize an innate enthusiasm for providing superior results and an optimistic nature to succeed in this sales position with a fresh, genuine brand like Vuori.
Overview
9
9
years of professional experience
Work History
Owner
Freelance
09.2022 - Current
- Plan, design and construct custom wood pieces from raw materials to client specifications using various woodworking tools
- Developed and implemented effective marketing strategies to increase customer base, increasing sales by 50%
- Research current market trends to identify customer needs and preferences
Psychiatric Charge Nurse
Holy Cross Hospital
09.2020 - 11.2022
- Trained and supervised nursing staff in proper patient care techniques
- Initiated interdisciplinary team meetings to discuss patient progress and plan future intervention and case-management decisions
- Utilized strong communication skills to collaborate with other medical personnel and build relationships with patients and families
- Served as role model and mentor for excellence in clinical practice and patient satisfaction
Certified FOH Trainer
Texas Roadhouse
11.2014 - 01.2021
- Assessed learners' needs and provided customized solutions to meet their requirements
- Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction
- Assisted in training new hires on proper service etiquette and protocol
- Trained team members on management-crew communication, delivered feedback and coached for optimum customer service
Assistant Manager
Einstein Bros Bagels
05.2014 - 09.2015
- Generated repeat business and a 100% increase in tracked customer satisfaction levels month over month through staff retraining on exceptional customer service and sales knowledge
- Managed daily store operations, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Assisted with recruiting efforts by interviewing prospective candidates for open positions
Education
Bachelor of Science - Nursing
Utah Tech University
St. George, UT12.2021
Associate of Science - Nursing
Salt Lake Community College
Salt Lake City, UT05.2019
Skills
- Relationship building
- Client Service
- Excellent written and oral communication
- Strategic sales knowledge
- Complaint and conflict resolution
Timeline
Owner
Freelance
09.2022 - Current
Psychiatric Charge Nurse
Holy Cross Hospital
09.2020 - 11.2022
Certified FOH Trainer
Texas Roadhouse
11.2014 - 01.2021
Assistant Manager
Einstein Bros Bagels
05.2014 - 09.2015
Bachelor of Science - Nursing
Utah Tech University
Associate of Science - Nursing
Salt Lake Community College