Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Jerome

Wildomar,CA

Summary

Dynamic customer service professional with a proven track record at Envoy Airlines, excelling in conflict resolution and team collaboration. Adept at managing bookings and enhancing customer relationships, I leverage active listening and attention to detail to deliver exceptional service and resolve issues efficiently, ensuring a seamless experience for all clients.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

Envoy Airlines
Carlsbad, CA
01.2025 - Current
  • Facilitated check-in procedures and boarding processes for passengers.
  • Resolved passenger complaints with empathy and professionalism.
  • Collaborated with team to ensure seamless flight operations and customer service.
  • Managed bookings using reservation systems, providing accurate information.
  • Adhered to safety protocols while assisting passengers and handling luggage.
  • Employed active listening skills to address inquiries and escalate issues to supervisor.

Customer Service Agent

Envoy Airlines
San Diego, CA
12.2022 - 02.2024

Dental Assistant

Chesterfield Oaks Laser Dentistry
Macomb, MI
01.2021 - 07.2022
  • Assisted dentists during examinations and procedures to ensure patient comfort.
  • Sterilized and organized dental instruments to maintain a clean workspace.
  • Prepared treatment rooms with necessary tools and materials for each patient visit.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Managed patient records and scheduled appointments using dental software systems.
  • Supported front office staff with patient check-in and insurance verification tasks.
  • Conducted preliminary assessments including taking vital signs and medical histories.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.

Bank Teller

Comerica Bank
Utica, MI
01.2019 - 10.2021
  • Resolved customer inquiries and service requests with prompt and effective solutions.
  • Processed transactions accurately, ensuring seamless financial operations.
  • Balanced cash drawer daily to maintain financial integrity.
  • Promoted bank products to strengthen customer relationships and increase sales.
  • Executed currency exchanges and wire transfers efficiently.
  • Maintained organized teller station to optimize workflow.
  • Collaborated with team members to enhance overall service quality.
  • Handled large sums of money securely while ensuring accuracy.

Education

High School Diploma -

Adlai E Stevenson High School
Sterling Heights, MI
06-2016

Skills

  • Conflict resolution
  • Customer relationship management
  • Active listening
  • Team collaboration
  • Attention to detail
  • Communication skills
  • Problem solving
  • Time management

Timeline

Customer Service Agent

Envoy Airlines
01.2025 - Current

Customer Service Agent

Envoy Airlines
12.2022 - 02.2024

Dental Assistant

Chesterfield Oaks Laser Dentistry
01.2021 - 07.2022

Bank Teller

Comerica Bank
01.2019 - 10.2021

High School Diploma -

Adlai E Stevenson High School

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