Cody Johnson
Mustang,OK
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Adept in team leadership and inventory management. Excelled in enhancing service quality and efficiency, achieving significant cost reductions and customer satisfaction improvements. Skilled in multitasking, problem-solving, and project management, consistently delivering projects within budget and time constraints.
Overview
9
9
years of professional experience
Work History
Service Manager
Orkin Commercial Services
10.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Security Forces Flight Chief
United States Air Force
11.2015 - 04.2024
- Implemented innovative technology solutions to strengthen overall security infrastructure and system effectiveness.
- Reduced incident rates by conducting thorough risk assessments and developing effective response plans.
- Evaluated current technologies used in daily operations to identify opportunities for cost savings or improved efficiency.
- Mentored junior team members, providing guidance on career advancement opportunities and skill development paths.
- Managed resources efficiently to optimize operational capabilities while minimizing costs.
- Developed security plans and procedures to protect personnel and assets.
Operations Manager
Outdoor World Lawn Care
04.2018 - 10.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
No Degree - Organizational Leadership
Airmen Leadership School
USAF06.2019
High School Diploma -
Moore High School
Moore, OK05.2014
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Workflow Management
- Quality Assurance
- Office Administration
- Inventory Management
- Project Management
Timeline
Service Manager
Orkin Commercial Services
10.2023 - Current
Operations Manager
Outdoor World Lawn Care
04.2018 - 10.2021
Security Forces Flight Chief
United States Air Force
11.2015 - 04.2024
No Degree - Organizational Leadership
Airmen Leadership School
High School Diploma -
Moore High School
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