Cody Johnson

Employment history

Feb, 2024 - Present

Sales Associate

Verizon Wireless, Warner Robins, GA

• Provide exceptional customer service by assisting customers with purchasing decisions and ensuring satisfaction with wireless products and services.

• Troubleshoot device issues and provide technical support for smartphones, tablets, and accessories.

• Effectively resolve customer complaints and concerns in a timely, professional manner.

• Educate customers on service plans, promotions, and features to meet individual needs.

• Meet and exceed sales goals while maintaining high customer satisfaction ratings.

• Collaborate with team members to streamline processes and improve store performance.

• Enhanced customer satisfaction with timely resolution of complex technical problems.
• Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements.

• Trained new employees on proper handling of materials within the warehouse environment
• Ensured compliance with safety policies and procedures in the warehouse
• Created solutions for improving operational efficiency through process improvements
• Kept accurate records of inventory levels and product sales
• Optimize distribution processes to minimize costs and maximize efficiency
• Identify and resolve any inventory discrepancies to maintain accurate records and prevent stockouts

• Ensuring timely and efficient delivery of packages to customers while maintaining a high level of customer service and professionalism
• Provide exceptional customer service when interacting with customers during deliveries
• Maintain a clean and organized delivery vehicle to ensure the safety and integrity of packages during transportation
• Maintain accurate records of packages delivered and provide necessary paperwork to the employer
• Handle customer complaints and resolve issues promptly and professionally to ensure customer satisfaction

• Develop and implement innovative recruitment strategies to attract and retain top healthcare professionals in a competitive market
• Utilize data analytics and market research to identify key trends and opportunities for talent acquisition in the healthcare industry
• Build and maintain a strong network of healthcare professionals and industry contacts to facilitate efficient and effective talent acquisition
• Conduct thorough candidate screenings to ensure the right fit for the organization's culture and values
• Develop and maintain relationships with local healthcare organizations and professional associations to expand the network and increase the pool of qualified candidates in a competitive market

• Identify potential partnerships and collaboration opportunities with other businesses in the industry to drive innovation and revenue growth
• Build and maintain relationships with industry experts and thought leaders to stay up-to-date on industry trends and best practices
• Develop and implement a strategic marketing plan to promote enterprise products and services to potential partners and customers, driving revenue growth and market expansion