Cody Kalinka
New Gloucester,ME
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
4
4
years of professional experience
Work History
Emergency Communications Officer
Cumberland County Regional Communications Center
10.2021 - Current
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Provided on-the-job training and coaching to develop new dispatchers.
- Offered vital feedback to co-workers as a Quality Assurance Specialist
Security Shift Manager
Oxford Casino
02.2020 - 10.2021
- Monitored surveillance equipment proactively, identifying suspicious activity before incidents occurred.
- Maintained strict confidentiality regarding sensitive information obtained as part of daily responsibilities.
- Streamlined shift operations enforcing policies and procedures.
- Trained new hires thoroughly on company policies, procedures, equipment usage, emphasizing the importance of teamwork.
Education
Bachelor of Science - Criminal Justice
Husson University
Bangor, ME05.2020
High School Diploma -
Poland Regional High School
Poland, ME06.2016
Skills
- Works Well Under Pressure
- Flexible Schedule
- Reliability
- Attention to Detail
- Multitasking
Timeline
Emergency Communications Officer
Cumberland County Regional Communications Center
10.2021 - Current
Security Shift Manager
Oxford Casino
02.2020 - 10.2021
Bachelor of Science - Criminal Justice
Husson University
High School Diploma -
Poland Regional High School
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