Madison Foultz
Midlothian,Virginia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Emergency Communications Officer
Richmond Department of Emergency Communications
Richmond, VA
07.2023 - Current
- Documented all incoming and outgoing communications related to emergency incidents.
- Managed 911 lines during peak periods of call volume.
- Verified information provided by callers prior to dispatching units or services.
- Remained calm under pressure while providing clear instructions during high stress situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Key Carrying Omni/Ship From Store Lead
Dicks Sporting Goods
Midlothian, VA
02.2022 - 03.2023
- Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
- Provided exceptional customer service to all customers.
- Resolved customer complaints in a timely manner.
- Organized promotional displays and merchandise shelves according to company standards.
- Handled cash reconciliation at end of shift.
- Served as a role model for other employees by demonstrating superior work ethic.
- Ensured compliance with company policies and procedures.
- Maintained knowledge of sales and promotions, return policies and security practices.
Customer Service Specialist
Dicks Sporting Goods Distribution Center
Midlothian, VA
09.2021 - 02.2022
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Dicks Sporting Goods
Midlothian, VA
06.2020 - 09.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Monacan High School
Richmond, VA06-2021
Some College (No Degree) -
Virginia Commonwealth University
Richmond, VASkills
- Emergency protocols
- Works Well Under Pressure
- Call Management
- Decision-Making
- Active Listening
- Problem-Solving
- Critical Thinking
Timeline
Emergency Communications Officer
Richmond Department of Emergency Communications
07.2023 - Current
Key Carrying Omni/Ship From Store Lead
Dicks Sporting Goods
02.2022 - 03.2023
Customer Service Specialist
Dicks Sporting Goods Distribution Center
09.2021 - 02.2022
Cashier
Dicks Sporting Goods
06.2020 - 09.2021
High School Diploma -
Monacan High School
Some College (No Degree) -
Virginia Commonwealth University
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