Cody Kitchel
La Mesa,CA
Summary
Reliable Service Representative with background in customer service and sales. Gained valuable experience addressing customer inquiries, resolving complaints and promoting new products or services. Strengths include communication skills, problem-solving abilities, and commitment to customer satisfaction. Previous roles have shown significant improvement in customer engagement and overall client relations.
Overview
2
2
years of professional experience
Work History
Appointment Center Service Representative
Kaiser Permanente
El Cajon, CA
07.2024 - Current
- Coordinated appointment scheduling for patients to ensure timely access to care.
- Handled between 80-110 calls a day, handling various customer requests including scheduling appointments and messaging providers.
Dasher
DoorDash
San Die, CA
07.2023 - 07.2024
- Provided exceptional customer service to a diverse clientele, consistently receiving positive feedback for professionalism and responsiveness.
- Communicated effectively with customers, restaurant staff, and support teams to address inquiries, resolve issues, and ensure a seamless delivery experience.
Automotive Appointment Scheduler
Summit Transmissions and Auto Care
La Mesa, CA
03.2023 - 07.2023
- Managed appointment scheduling through multiple channels, including phone calls, emails, and online platforms, ensuring efficient allocation of service slots and optimal use of technician resources.
- Maintained accurate and detailed service tickets, documenting customer concerns, vehicle symptoms, and any relevant notes to facilitate smooth and comprehensive service delivery by technicians.
Education
Certificate of Web Development - Web Development
University of San Diego
San Diego04-2021
High School Diploma -
Grossmont High School
San Diego06-2010
Some College (No Degree) - Computer Science
Grossmont Community College
San DiegoSkills
- Appointment scheduling
- Customer service
- Call handling
- Issue resolution
- Service ticket management
- Time management
Timeline
Appointment Center Service Representative
Kaiser Permanente
07.2024 - Current
Dasher
DoorDash
07.2023 - 07.2024
Automotive Appointment Scheduler
Summit Transmissions and Auto Care
03.2023 - 07.2023
Certificate of Web Development - Web Development
University of San Diego
High School Diploma -
Grossmont High School
Some College (No Degree) - Computer Science
Grossmont Community College
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