Cody Martin
Largo,FL
Summary
Enthusiastic professional commended as valuable team player with expertise in telecommunications and customer first mentality. Ready to bring 11 years of relevant work experience to new position in vehicle detailing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commerical Customer Service Center Technician
Frontier Communications
02.2020 - 12.2023
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians utilizing Microsoft OneNote.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Worked quickly and efficiently to identify troubleshoot, and analyze root cause of outages.
- Resolved average of 400 trouble tickets per month while maintaining low phone call hold times, and used Microsoft Teams to assist other agents.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Customer Service Representative Technician
Frontier Communications/Verizon
01.2012 - 02.2020
- Managed a high volume of inbound calls, effectively prioritizing tasks for timely resolution of customer concerns.
- Improved first-call resolution rates by actively listening to customer needs and determining the most effective solutions quickly.
- Provided exceptional customer service, consistently exceeding performance metrics.
- Maintained detailed records of customer interactions to ensure accurate follow-up and case resolution.
- Contributed to team success by consistently meeting and exceeding individual performance goals.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Served as a subject matter expert in TV, phone, internet product lines providing knowledgeable support to both customers and colleagues.
Education
Diploma - Car Detailing
Detail Kings
Pittsburgh, PA11.2023
Skills
- Customer Interaction
- Active Listening
- Interpersonal Skills
- Multitasking Abilities
- Conflict Resolution
- Decision Making
- Teamwork Abilities
- Performance Improvement
- Relationship Building
- Team Training
- Process Optimization
- Vehicle Restoration
Certification
International Detailing Association: (IDA)
- Member
- Certified Detailer (CD)
- Motorcycle Certification (MC)
- Watercraft Certification (WC)
Computing Technology Industry Association (CompTIA)
A+
Net+
Sec+
Timeline
Commerical Customer Service Center Technician
Frontier Communications
02.2020 - 12.2023
Customer Service Representative Technician
Frontier Communications/Verizon
01.2012 - 02.2020
Diploma - Car Detailing
Detail Kings
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