Cody McCarty
Reading,PA
Summary
Dynamic professional with a proven track record in hospitality and logistics, notably at Sinking Spring YMCA. Excelled in customer service and safety procedures, enhancing guest satisfaction and operational efficiency. Skilled in training and mentoring, with a knack for boosting sales and team performance. Achieved significant improvements in service delivery through effective communication and meticulous attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Sinking Spring Ymca
Sinking Spring, PA
02.2024 - Current
- Computed bills, collected payments and made change for guests.
- Assisted guests at check-in, providing information on various services within the building.
CDL Truck Driver
Abarta Coca-Cola Beverages
Reading, PA
10.2020 - 08.2025
- Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
- Kept accurate logs of all deliveries and trips.
- Checked vehicle before and after trips for mechanical items and safety issues.
- Loaded and unloaded cargo using appropriate equipment such as pallet jacks and forklifts.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Reported mechanical problems encountered with vehicles to dispatch.
Field Artillery Cannon Crewmember
Army National Gaurd
Wilkes-Barre, PA
11.2015 - 08.2021
- Monitored weather conditions to adjust firing plans accordingly.
- Loaded, equipped and manned aircraft for mission.
- Prepared reports on performance of weapons systems during exercises or drills.
- Obtained key intelligence to protect troops and aide in combat decision-making.
- Verified accuracy of survey data prior to establishing gun positions.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Communicated with other units regarding movement, location, and status of personnel and equipment.
- Loaded, unloaded and prepared ammunition for firing.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
Floor Supervisor
Lomax Carpetmart
Pottstown, PA
01.2018 - 12.2019
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Monitored workers and reviewed completed work for proper performance.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Prepared and led staff training and instruction.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Floor Technician
Lomax Carpetmart
Reading, PA
05.2016 - 01.2018
- Provided exceptional customer service, addressing and resolving complaints regarding floor care.
- Coordinated with external contractors for specialized floor care services when necessary.
- Provided customer service by addressing customer complaints in a timely manner.
- Helped customers with purchases.
Education
High School Diploma -
Muhlenberg Highschool
400 Sharp Avenue05-2015
Skills
- Registration processing
- Safety and security procedures
- Lobby oversight
- Credit and cash payments
- Training and mentoring
- Reservations
- Hospitality best practices
- Cash handling
- Hospitality service expertise
- Oral and written communications
- Sales expertise
- Documentation
- Customer service
- Listening skills
Certification
- I have my class A cdl
Timeline
Front Desk Agent
Sinking Spring Ymca
02.2024 - Current
CDL Truck Driver
Abarta Coca-Cola Beverages
10.2020 - 08.2025
Floor Supervisor
Lomax Carpetmart
01.2018 - 12.2019
Floor Technician
Lomax Carpetmart
05.2016 - 01.2018
Field Artillery Cannon Crewmember
Army National Gaurd
11.2015 - 08.2021
- I have my class A cdl
High School Diploma -
Muhlenberg Highschool
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