Cody m. Nunnery
Keyser,WV
Summary
Dynamic customer service professional with extensive experience across diverse sectors, recognized for fostering strong client relationships and enhancing customer satisfaction. Proven ability to work collaboratively within teams while maintaining a positive and proactive attitude. Committed to driving company success through effective communication, partnership cultivation, and business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Supervisor
SureStay Plus by Best Western
Keyser, WV
06.2024 - 01.2025
- Managed seamless guest entry and exit processes at hotel arrivals and departures.
- Entered daily revenue, taxes, and financial data for hotel.
- Ensured accurate balance by regularly counting cash in drawer and safe.
- Verified availability of accurate credit card authorizations for reservations.
- Overseeing the housekeeping and laundry department staff and operations, covering staff when necessary.
- Supervising quality operations and services in the breakfast dining area.
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
- Responded to and resolved guest issues or complaints.
Medical Scheduler/Prior Authorizations
Dr. Hamed Vahedi & Sherif Dabash WVU Medicine
Keyser, WV
08.2022 - 05.2024
- Scheduled patient services by obtaining information from referrals and directly gathering details
- Ensured all medical appointments, special instructions, insurance information, and patient information are entered into the EPIC electronic medical system.
- Maintained up-to-date patient and medical record documentation.
- Engineered communication and coordination with patients, participants, and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance, and clinical information for all procedures.
- Liaising with insurance companies to obtain prior authorizations for scheduled procedures.
- Timely track authorizations.
- Navigate clinical appeals for denials of procedure coverage.
- Responded to patient inquiries and educated patients on medical and insurance needs.
- Maintain a high level of professionalism with customer service at all times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
Universal Banker
BancFirst
Mustang, OK
06.2019 - 06.2022
- Conducted a large volume of the bank’s financial transactions within established guidelines (cashed checks, accepted deposits, and loan payments, processed withdrawals, etc.).
- Responsibility and management of a large quantity of cash, and other monetary property.
- Assessed customer needs and executed new products and services (i.e. Credit cards, new accounts, savings accounts, savings bonds, etc.
- Managed risks in all transactions and monitored/detected fraudulent activities, preventing losses.
- Advised customers on how to use mobile banking applications effectively.
- Prepared official checks for customer and internal bank needs.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Managed customer issues and provided outstanding customer service, complying with all regulatory requirements.
Store Clerk/Bookkeeper
Domino Food & Fuel
Yukon, OK
07.2015 - 06.2019
- Store bookkeeping and cash/financial reconciliation during the Store Manager’s absence or days off.
- Managed the store business during the manager’s absence.
- Customer service – process customer sales, transactions, and assist in resolving customer issues.
- Managed inventory, restocked shelves, and ensured product availability for customers.
- Assisted in training and mentoring new staff members
- Prepared daily records of food and gas sales and balanced register drawers.
- Updated pricing information on gas pumps and signage to reflect current rates.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
Education
Bachelor of Science - ORGANIZATIONAL LEADERSHIP
University of Central Oklahoma
Edmond, OK05.2024
Skills
- Business Skills
- Computer/IT Skills
- Problem Solving
- Communication Skills
- Interpersonal Skills
- Team Player
- Leadership Ability
- Project Management
- Multi-Tasking
- Work Ethic
- Time Management
- Linux
- SQL
- Python
- Network protocols
- Security protocols
- Microsoft Office
- Outlook
- EPIC Medical
References
- Camden Smith, 304-790-3471
- Isaiah Nizer, 240-727-7031
- Tyler Borden, 405-503-6820
Hobbies and Interests
- Technology
- Music performance
- Gardening
- Astronomy
Awards
- Learning Achievement Awards - UCO
- Leadership Service Learning and Civic Engagement
Cover Letter
01/26/25, IBM, 83 Upper Complex Rd, Keyser, WV, 26726, Dear Hiring Manager, I am writing to express my interest in the Tier 1 Help Desk Analyst position at IBM, as advertised. With several years of experience in customer service and a strong commitment to helping others, I am confident that my skills and passion for delivering excellent service make me a great fit for your team. Throughout my career, I have developed a comprehensive understanding of customer needs and the importance of creating positive experiences. I have experience with a wide range of communication platforms, including phone, email, live chat, and social media, ensuring that customers always feel heard and valued. My ability to manage multiple tasks efficiently, combined with my strong problem-solving skills, has allowed me to resolve issues promptly and effectively while maintaining a high level of professionalism. As an individual who holds years of experience in related fields, I understand the importance of being self-motivated, organized, and disciplined in managing my time and responsibilities. I thrive in solution-based settings and am proficient with various tools, such as CRM software, video conferencing, and collaboration platforms, to stay connected with teams and customers alike. I hold knowledge in networking, basic IT and hardware skills, and the crucial importance of protecting SPI (Sensitive Personal Information). I plan to obtain my Network+, Security +, and other certifications that display my knowledge and dedication to the field of Information Technology and its broad area of growth and learning. I am excited about the opportunity to contribute to IBM’s mission of providing exceptional responses and solutions to those I interact with on a daily basis. I am confident that my experience, communication skills, and dedication to client and customer satisfaction will enable me to add value to your team. I would welcome the chance to discuss how I can contribute to your organization’s success in this role. Thank you for considering my application. I look forward to the opportunity to speak with you further. Sincerely, Cody M Nunnery
Certification
- Currently completing course 6 of 8 of Google's cybersecurity training through Coursera. "Ethical Hacker" certification when completed.
References
References available upon request.
Timeline
Hotel Front Desk Supervisor
SureStay Plus by Best Western
06.2024 - 01.2025
Medical Scheduler/Prior Authorizations
Dr. Hamed Vahedi & Sherif Dabash WVU Medicine
08.2022 - 05.2024
Universal Banker
BancFirst
06.2019 - 06.2022
Store Clerk/Bookkeeper
Domino Food & Fuel
07.2015 - 06.2019
Bachelor of Science - ORGANIZATIONAL LEADERSHIP
University of Central Oklahoma