Cody Moses
Holmen,WI
Summary
Seasoned Food industry supervisor. Been working in the food industry for the last 10 years, 8 of which have been spent in the role of, assistant general manager, supervisor, floor manager, and service professional. Have a track record of being reliable hardworking, committed to the job and an overall team player.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
La Cantera Resort & Spa
San Antonio , TX
04.2024 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Collaborated with other departments within the organization to coordinate projects.
Food and Beverage Supervisor
La Cantera Resort & Spa
San Antonio , TX
01.2024 - 04.2024
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Trained new hires in proper food handling techniques and safety regulations.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
Food and Beverage Manager
The Charmant Hotel
La Crosse , WI
11.2022 - 11.2023
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Made sure day to day operations run flawlessly.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
Assistant General Manager
Noodles and company
Onalaska , WI
06.2020 - 10.2022
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Motivated and led team members to work together to achieve targets.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
Shift Manager
Starbucks
Onalaska , WI
05.2015 - 05.2020
- Coached and trained employees.
- Handled money on a daily basis.
- Handled unhappy guests, made the moment right, and found solutions to the problem.
- Positioned skilled staff in key areas throughout shifts to guarantee the best outcome.
- Took care of orders and built pars to best help the store succeed.
Service Professional, Server, Bartender.
Olive Garden
Onalaska , WI
11.2017 - 12.2018
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Managed servers, bartenders, and togo specialists to make sure they were doing their best on every day part.
Education
High School Diploma -
Coulee Christian School
West Salem, WI05.2012
Skills
- Training and mentoring
- Team development
- Conflict resolution
- Inventory
- Scheduling
- Quick learner
- Excels at multitasking
- Time management/task completion
Timeline
Assistant General Manager
La Cantera Resort & Spa
04.2024 - Current
Food and Beverage Supervisor
La Cantera Resort & Spa
01.2024 - 04.2024
Food and Beverage Manager
The Charmant Hotel
11.2022 - 11.2023
Assistant General Manager
Noodles and company
06.2020 - 10.2022
Service Professional, Server, Bartender.
Olive Garden
11.2017 - 12.2018
Shift Manager
Starbucks
05.2015 - 05.2020
High School Diploma -
Coulee Christian School
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