Cody Newkirk
El Paso,IL
Summary
Dynamic Service Manager at Heller Ford with a proven track record in enhancing customer satisfaction and optimizing service department efficiency. Skilled in team leadership and problem-solving, I successfully coordinated technician performance and streamlined repair processes, ensuring compliance with manufacturer standards while fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Service Manager
Heller Ford
2015.06 - Current
- Directed service department workflow, balancing technician assignments, customer communication, and repair order completion.
- Reviewed repair estimates for accuracy, labor efficiency, and alignment with dealership service standards.
- Coordinated with parts department to secure required components and reduce vehicle wait times.
- Resolved customer concerns professionally, supporting satisfaction throughout service intake and delivery.
- Monitored technician performance, coaching staff on productivity, quality, and repair procedures.
- Tracked warranty documentation and service records to ensure compliance with manufacturer requirements.
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Reliable and responsible
Customer service
Timeline
Service Manager
Heller Ford
2015.06 - Current