Cody Pace
Mamaroneck,NY
Summary
Accomplished General Manager with a proven track record at Uptown Airport Group, enhancing operational efficiency and driving business growth. Expert in customer service and complex problem-solving, with a knack for leadership and strategic planning. Demonstrated success in fostering client relationships and boosting sales, ensuring long-term success and loyalty. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Associate
Decicco And Sons
Harrison, NY
02.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Small Business Owner
Optics For Us
Atlanta, GA
03.2021 - 02.2023
- Promoted business via social media to generate leads and maximize brand identity.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
General Manager
Uptown Airport Group
Raleigh, NC
11.2019 - 03.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Bachelor of Arts - Commuication
Alabama State University
Montgomery, AL05.2015
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Cash Handling
- Decision-Making
- Complex Problem-Solving
- Issue Resolution
Timeline
Associate
Decicco And Sons
02.2023 - Current
Small Business Owner
Optics For Us
03.2021 - 02.2023
General Manager
Uptown Airport Group
11.2019 - 03.2021
Bachelor of Arts - Commuication
Alabama State University