Cody Phillips
Kirkland,WA
Summary
Dedicated professional with 8 years in commission-based sales and customer service, complemented by experience in HVAC. Skilled in maintaining safety and customer satisfaction on construction sites and residential homes. Pursuing an Electrical Apprentice position to enhance technical skills and gain hands-on experience in the electrical trade.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager, Inside Sales
Fulfillment Pros LLC
Lynnwood, Washington
07.2021 - Current
- Managed client accounts to drive satisfaction and retention rates.
- Maintained comprehensive records of sales activities, including customer contact details and leads.
- Upsold marketing services to enhance client engagement and revenue.
- Resolved client issues related to support and software functionality.
- Acted as primary contact for clients addressing inquiries, comments, or concerns.
Sales Representative
First Look Consulting
Tukwila, WA
04.2020 - 07.2021
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
- Cold-called over 120 prospective customers daily, achieving 20% conversion rate.
- Tracked sales and upsell records in Excel to analyze performance trends.
- Documented customer interactions in CRM to maintain accurate records.
Sales Representative
Position Gurus
Tukwila, WA
07.2018 - 02.2020
- Cold-called over 120 prospective customers daily with 20% success rate.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Kept track of sales, upsells and customer information in Excel and a lead CRM.
Installation Technician
Ice and Fire Mechanical
Yakima, WA
09.2014 - 06.2016
- Installed heating and cooling systems in new construction homes and replaced outdated systems in older homes, enhancing comfort and energy efficiency.
- Collaborated with team members to install and maintain heating and cooling systems, ensuring optimal performance and customer satisfaction.
- Executed job tasks in compliance with safety procedures and guidelines, promoting a safe work environment.
Education
High School Diploma -
West Valley High School
Yakima, WA06-2014
Associate of Science - Fire Science
Columbia Southern University
Orange Beach, ALSkills
- Power tool operation
- Hand tool operation
- Strong communication skills
- Ability to work under pressure
- Leadership skills
- Problem solving
- Teamwork
- Attention to detail
- Decision making
- Organization
- Customer relationship management
- Time management
Certification
- Department of Labor & Industries Electrical Trainee Card
Timeline
Account Manager, Inside Sales
Fulfillment Pros LLC
07.2021 - Current
Sales Representative
First Look Consulting
04.2020 - 07.2021
Sales Representative
Position Gurus
07.2018 - 02.2020
Installation Technician
Ice and Fire Mechanical
09.2014 - 06.2016
High School Diploma -
West Valley High School
Associate of Science - Fire Science
Columbia Southern University