Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cody Roberts

Tampa,Florida

Summary

I excel in delivering outstanding customer service and specialize in retaining customers while reducing churn rates.


With over 7 years of dedicated experience in the field, I've developed efficient and organized approaches to consistently provide excellent customer service. My skills ensure that I meet and exceed customer expectations, creating positive experiences that keep customers coming back.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

ATNC LLC
01.2017 - Current

- Managed customer service team

- Provided excellent customer service via phone lines, email, and live support chat.

- Worked diligently to reduce customer churn rate

Customer Service Representative

AeroTec Inspections LLC
12.2016 - 12.2018

- Provided excellent customer service via phone lines, email, and live support chat.

- Worked in a fast paced environment assisting customers efficiently.

Education

Bachelor of Science - Business Administration

University of Florida
Gainesville, FL
04.2022

Skills

  • 7 years of providing excellent customer service to customers and businesses
  • Great at reducing the customer churn rate
  • Very organized
  • Very proactive

Languages

English
Native or Bilingual

Timeline

Customer Service Associate

ATNC LLC
01.2017 - Current

Customer Service Representative

AeroTec Inspections LLC
12.2016 - 12.2018

Bachelor of Science - Business Administration

University of Florida

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Cody Roberts