Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cody Rozema

Athens,Alabama

Summary

Dynamic professional with a proven track record in small business operations and customer relations at Urban Threads AP. Skilled in relationship building and project management, I enhanced customer satisfaction through efficient processes and exceptional service. Adept at data entry and Excel, I fostered repeat business and referrals, driving growth and success.

Sales professional prepared for next role with solid foundation in sales apprenticeship. Capable of supporting sales processes, improving client interactions, and contributing to sales goals. Known for collaboration and adaptability in dynamic environments, showcasing strong organizational and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Owner

Urban Threads AP
02.2025 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Security Supervisor

Trident Security
06.2024 - 11.2024
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.

Server

Olive Garden
05.2023 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Security Officer

Allied Universal Security Services
09.2022 - 04.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Shop Hand

Kurtis Custom Metalwurks
05.2017 - 12.2021
  • Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
  • Performed routine equipment maintenance, prolonging the lifespan of tools and machinery.
  • Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
  • Used hand trucks and forklifts to load, unload, and transport items.

Sales Associate

Village Bike and Fitness
02.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Northview Next
Grand Rapids, MI

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Sales leadership
  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Excel spreadsheets
  • Scheduling

Languages

English
Native or Bilingual
German
Elementary

Timeline

Owner

Urban Threads AP
02.2025 - Current

Security Supervisor

Trident Security
06.2024 - 11.2024

Server

Olive Garden
05.2023 - 10.2023

Security Officer

Allied Universal Security Services
09.2022 - 04.2023

Sales Associate

Village Bike and Fitness
02.2020 - 06.2021

Shop Hand

Kurtis Custom Metalwurks
05.2017 - 12.2021

Northview Next

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Cody Rozema