Cody Splaine
Southbridge,MA
Summary
Goal oriented professional dedicated to high levels of customer satisfaction and business success. Diplomatic, friendly, and possesses a strong work ethic to achieve business goals. Hardworking team player with a positive attitude, bringing necessary experience and knowledge to tackle the demand of business.
Overview
7
7
years of professional experience
Work History
Customer Relations Specialist
Cornerstone Bank
Southbridge, United States
03.2022 - Current
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Bartender
Sturbridge Porterhouse
Sturbridge, MA
04.2018 - Current
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Assistant Manager
Webster First FCU
Charlton, MA
09.2021 - 03.2022
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Represented bank to community through good customer relations.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Bank Teller
Webster First Federal Credit Union
Webster, MA
03.2021 - 09.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Maintained friendly and professional customer interactions.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Front of House Manager
Sturbridge Porterhouse
Sturbridge, MA
02.2020 - 02.2021
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Education
High School Diploma -
Bay Path RVTHS
Charlton, MA06.2017
Skills
Staff supervision
- Cash register operations
- Product upselling
- Money handling
- Customer Relations
Timeline
Customer Relations Specialist
Cornerstone Bank
03.2022 - Current
Assistant Manager
Webster First FCU
09.2021 - 03.2022
Bank Teller
Webster First Federal Credit Union
03.2021 - 09.2021
Front of House Manager
Sturbridge Porterhouse
02.2020 - 02.2021
Bartender
Sturbridge Porterhouse
04.2018 - Current
High School Diploma -
Bay Path RVTHS
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