Paula Koss
Mechanicsville,VA
Summary
Personable, friendly and solution-oriented professional with 30+ years of experience in the medical billing/front office service support. Customer-focused team player offering expertise in conflict mediation, and time management. Dedicated to customer loyalty and satisfaction. Talented professional with experience handling needs of several customers per day in busy environments. Knowledgeable about company offerings and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.
Overview
33
33
years of professional experience
Work History
Customer Relations Specialist
Zoe RVA Health
Richmond, VA
02.2023 - 11.2024
- Maintained front office
- Answered customer inquiries via telephone, email and in person for 40 providers
- Scheduled patient appointments
- Checked in and checked out patients
- Verified insurance and benefits
- Worked unpaid balance report
- Assisted providers with any needs
Billing Coordinator/Office Manager
Medical Counseling Associates, Inc
Richmond, VA
01.2010 - 02.2023
- Answered patient calls regarding billing questions
- Resolved EOB denials and resubmit corrected claims
- Entered payments and charges
- Prepared and deposited payments daily
- I reconciled the end of the month and provided individual reports to each clinician.
Billing Representative
Neurological Associates, Inc.
Richmond, VA
06.1991 - 04.2008
- Entered charges and payments
- Submitted insurance claims
- Invoiced patients
- Investigated and resolved denied claims
- Prepared and worked account receivable reports
- Answered patient questions or concerns with their accounts
Education
High School Diploma -
Highland Springs High School
Highland Springs, VA06-1985
Skills
- Payment posting
- Business operations support
- Statement processing
- Billing cycle management
- Month-end closing procedures
- Report generation
- Analytical thinking
- Medical billing and collections
- Customer engagement
- Invoice generation
- Multitasking and organization
- Decision-making
- Financial reporting
- Account reconciliation
- Patient account management
- Insurance verification
- Monthly billing management
- Customer service
- Staff training
- Banking operations
- Administrative oversight
- Team supervision
- Office management
References
References available upon request.
Timeline
Customer Relations Specialist
Zoe RVA Health
02.2023 - 11.2024
Billing Coordinator/Office Manager
Medical Counseling Associates, Inc
01.2010 - 02.2023
Billing Representative
Neurological Associates, Inc.
06.1991 - 04.2008
High School Diploma -
Highland Springs High School
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