Cody Stewart
Cumberland,RI
Summary
Committed Security Supervisor with integrity, honesty and dedication. Quick-learning and highly professional in all situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Security Supervisor
Plainridge Park Casino
Plainville, MA
07.2023 - Current
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Provided customer service to ensure customer satisfaction.
- Provided friendly and courteous customer service.
- Resolved customer service issues as needed.
Security Officer
Plainridge Park Casino
Plainville, MA
01.2022 - 07.2023
- Assisted in the development and implementation of security policies and procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Confirmed visitor identification prior to granting entry into the building.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided escorts for visitors as needed throughout the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Observed patrons and customers to quickly address security situations.
- Verified photo IDs and tickets to allow guests passage.
- Provided friendly and professional assistance to employees, visitors and customers.
Crew Member
Wendy's
Mansfield, MA
01.2013 - 01.2022
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Adhered to health department regulations regarding food handling procedures.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Drove team success by quickly completing assigned tasks.
- Interacted pleasantly with guests to deliver quality customer service.
- Stocked shelves and cases with new or transferred items.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
Attleboro High School
Attleboro, MA06-2011
Skills
- Skilled in conflict resolution
- Security team leadership
- Security management
- Security officer training
- Staff Management
- Employee Relations
- Problem Identification
- Compliance Management
References
References available upon request.
Timeline
Security Supervisor
Plainridge Park Casino
07.2023 - Current
Security Officer
Plainridge Park Casino
01.2022 - 07.2023
Crew Member
Wendy's
01.2013 - 01.2022
High School Diploma -
Attleboro High School
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