Summary
Overview
Work History
Education
Skills
Timeline
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Cody Thompson

Denton,TX

Summary

I am a highly-motivated banking professional with desire to take on new challenges. My strong work ethic, adaptability, and exceptional Leadership skills have allowed me to excel in my field. I am adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Head Teller/Operational Support

Point Bank
Denton, TX
06.2024 - Current
  • Perform all head teller functions
  • Perform all teller functions
  • Monitor teller operations and retention over multiple branches
  • Perform branch visits to provide continued education and operational efficiency.
  • Continuous availability to provide approvals and guidance for customer service and teller operations
  • Provide training and support to Head Tellers on ATM replenishment, balancing, and troubleshooting.

Head Teller

Point Bank
Denton, TX
03.2024 - 06.2024
  • Perform all teller functions
  • Conducted periodic audits of branch operations to ensure compliance with established policies.
  • Reconciled daily transactions with the general ledger system using specialized software programs.
  • Worked closely with branch managers on marketing initiatives designed to increase sales volume.
  • Assisted in training new tellers on operational procedures, policies, and regulations.
  • Managed day-to-day operations of the teller line including scheduling staff members.
  • Researched discrepancies between customer balances and bank records for resolution.
  • Developed strategies to improve efficiency in processing transactions.
  • Analyzed customer data to identify potential fraud cases.
  • Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
  • Kept teller window areas clean, organized, and fully stocked.
  • Completed monthly audits and managed overdraft reports.
  • Performed currency transaction reports for foreign currency.

Floating Lead Teller

Point Bank
Denton, TX
12.2023 - 03.2024
  • Performed all teller functions
  • Monitored daily cash levels in the vault and reconciled discrepancies.
  • Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
  • Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.

Floating Teller

PointBank
Denton, TX
07.2023 - 12.2023
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Built and maintained client relationships through quality, personalized interactions.
  • Identified suspicious activities such as fraud attempts or money laundering schemes.
  • Cashed checks, accepted deposits, withdrawals, loan payments, and transfers.
  • Balanced cash drawer daily to ensure accuracy in transactions.
  • Adhered to all policies and procedures set forth by the bank.

Instrumentation Technician (Contract Position)

On-Site Instrument Services Company LLC
Denton, TX
04.2023 - 06.2023
  • Travel to rural water plants in north Texas and southeast Oklahoma to perform preventative maintenance, repairs, and calibrations for a wide variety of brands of instrumentation
  • Promote a positive customer experience and serve as an on-site customer contact for technical and service-related problems
  • Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure

Electrical Apprentice

Fisher Q Electric LLC
Ponder, TX
11.2022 - 04.2023
  • Follow orders of supervising truck runner
  • Wire various switches and receptacles
  • Run circuits for residential, commercial, and outdoors settings
  • Closely follow NEC guidelines in order to provide a safe environment for both customer and employee
  • Lift, climb, crawl, and pull when needed
  • Work efficiently under pressure and long hours.

Insurance Sales Producer/Marketing Director

Farmers Insurance Group
Denton County, TX
06.2022 - 11.2022
  • Produce 15k+ per month in insurance premium
  • Cold-call and constantly follow up with leads
  • Vet and communicate with lead providers
  • Maintain product knowledge to produce high-volume sales
  • Organize events and coordinate with venue/volunteers
  • Manage and review local marketing tactics.

New Car Sales Representative

Bill Utter Ford
Denton, TX
10.2021 - 06.2022
  • Maintain product knowledge and adapt to new processes
  • Demonstrate excellent lead management in cold calls and follow-ups
  • Assess and review customers' needs and wants in a vehicle
  • Present and work numbers while coordinating with sales managers and finance to customize to the customers' budgets.

Education

High School Diploma -

Avery High School - Valedictorian
05.2021

Some College (No Degree) - Chemical Engineering

The University of Texas At Dallas
Richardson, TX

Skills

  • Sales
  • Microsoft Office
  • CRM software
  • Consumer Banking
  • Rapid 10-key data entry
  • Cash Drawer Balancing
  • Teller Support
  • Security Procedures
  • Staff Management
  • Transaction verification proficiency
  • Staff Training and Development
  • Quality Control
  • Workflow Optimization
  • Cash handling experience
  • Employee Coaching
  • Banking financial software
  • Branch operations
  • Branch ATM Operation

Timeline

Head Teller/Operational Support

Point Bank
06.2024 - Current

Head Teller

Point Bank
03.2024 - 06.2024

Floating Lead Teller

Point Bank
12.2023 - 03.2024

Floating Teller

PointBank
07.2023 - 12.2023

Instrumentation Technician (Contract Position)

On-Site Instrument Services Company LLC
04.2023 - 06.2023

Electrical Apprentice

Fisher Q Electric LLC
11.2022 - 04.2023

Insurance Sales Producer/Marketing Director

Farmers Insurance Group
06.2022 - 11.2022

New Car Sales Representative

Bill Utter Ford
10.2021 - 06.2022

High School Diploma -

Avery High School - Valedictorian

Some College (No Degree) - Chemical Engineering

The University of Texas At Dallas

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Cody Thompson