Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cody Winchester

Ypsilanti,MI

Summary

Accomplished Assistant Manager with a proven track record at Stone and Spoon, enhancing customer satisfaction and streamlining operations. Expert in staff supervision and money handling. Demonstrates exceptional customer relations and leadership, fostering a positive work environment and driving repeat business through outstanding service.

Overview

28
28
years of professional experience

Work History

Assistant Manager

Stone and Spoon
07.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Patient Service Associate

Michigan Medicine University of Michigan
05.1996 - 06.2021
  • Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
  • Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
  • Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
  • Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.

Education

Registered Medical Assistant - Medical And Administration

Ross Medical
Ann Arbor, MI

Skills

  • Money Handling
  • Customer Relations
  • Product and service knowledge
  • Staff Supervision
  • Task Delegation
  • Staff Training and Development
  • Staff Management
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Customer rapport
  • Marketing knowledge

Accomplishments

Past President and Board Member of several animal welfare organizations for over years. I ran meetings, handled volunteers and set up numerous events such as annual banquets, weekend conferences and out of town events.

More recently, helped organize Ypsi Vegan Fest for the past 2 years. Worked with vendors, set up, tear down and coordinated volunteers.

Timeline

Assistant Manager

Stone and Spoon
07.2021 - Current

Patient Service Associate

Michigan Medicine University of Michigan
05.1996 - 06.2021

Registered Medical Assistant - Medical And Administration

Ross Medical

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Cody Winchester