Cody Kunze
Cybersecurity
Spokane Valley,Washington
Summary
Talented Support Technician bringing 2 years of experience with arcade equipment. Knowledgeable about operations and repairs. Enthusiastic about helping operations run smoothly by providing top-notch support.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Shift Leader
Flight 509
03.2024 - 08.2025
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Set and oversaw weekly and special event menu plans.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Support Technician
Dave & Buster's
08.2025 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained users on how to operate components and systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Updated documentation and produced reports.
- Used ticketing systems to manage and process support actions and requests.
Education
GED -
Next Generation
Spokane Valley, WA 03.2023 - 04.2023
Bachelor of Science - Cyber Security
Southern New Hampshire University
New Hampshire, OH 06.2025 - Current
Skills
- Application support
- Hardware repair
- Network configuration
- Issue resolution
- Troubleshooting
- Software installation
- System maintenance
- Data recovery
- Technical support background
- Performance optimization
Certification
- Google Cybersecurity Professional Certificate
- Comptia Security+
Comptia Security+
Earned globally recognized certification validating core cybersecurity knowledge and hands-on skills in securing networks, managing risks, incident response, and compliance. Demonstrated proficiency in threat detection, cryptography, identity and access management, and security operations across hybrid environments.
Languages
English
Native or Bilingual
Google Cybersecurity Professional Certificate
Completed an 8-course program covering cybersecurity fundamentals, risk management, network security, and incident response. Gained hands-on experience with Linux, Python, SQL, and SIEM tools to detect, prevent, and respond to security threats. Built a professional portfolio through practical labs and projects, aligning with industry standards such as CompTIA Security+.
Timeline
Support Technician
Dave & Buster's
08.2025 - Current
Bachelor of Science - Cyber Security
Southern New Hampshire University
06.2025 - Current
Shift Leader
Flight 509
03.2024 - 08.2025
GED -
Next Generation
03.2023 - 04.2023
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