Destiny Ross
Forney,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Diligent College Student focused on Computer Science and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
2
2
years of professional experience
Work History
Shift Leader
McAlister's Deli
Mesquite, TX
10.2021 - Current
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Upheld company standards and compliance requirements for operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted general manager with operations game plan and company initiatives implementation.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Assisted in training new employees on shift operations.
- Coached team members to increase productivity and reduce workplace accidents.
Cashier
Tom Thumb Food Stores
Duncanville, TX
01.2023 - 11.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Science - Computer Science
Trinity Valley Community College
Athens, TX05-2025
High School Diploma -
Richland Collegiate High School
Dallas, TX05-2022
Skills
- Customer Service Management
- Team Collaboration and Leadership
- Staff Supervision
- Conflict Resolution
- Technical Support
- Policy and Procedure Enforcement
- Team Leadership
- Problem-Solving
- Complaint Resolution
- Client Support
- Flexible Schedule
- Equipment Troubleshooting
- Issue Resolution
- Application Support
- Customer Service
Timeline
Cashier
Tom Thumb Food Stores
01.2023 - 11.2023
Shift Leader
McAlister's Deli
10.2021 - Current
Associate of Science - Computer Science
Trinity Valley Community College
High School Diploma -
Richland Collegiate High School