Coetta Howard
Stone Mountain
Summary
Experienced life and health insurance professional with over 21 years of expertise in the insurance industry as a broker and production line operator. Demonstrated ability to effectively communicate and organize tasks, resulting in successful outcomes in various roles including insurance agents, brokers, customer service, and manufacturing. Proven track record of leveraging strong communication and organizational skills to excel in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Life, Accident, & Health Insurance Broker
American National Insurance Co.
Morrow, Georgia
01.2014 - Current
- Handles inbound and outbound calls maintaining excellent relationships with insurance policyholders.
- Successfully administere a large portfolio of accounts and conduct comprehensive reviews of yearly policies.
- Evaluate eligibility of customers to receive life and health products.
- Review applications to determine appropriate premiums.
- Use established underwriting guidelines to evaluate complex risks.
- Maintain adherence to quality standards through effective communication derived from customer feedback.
Production Line Operator
Ford Motor Company
Hapeville, Georgia
06.1992 - 10.2006
- Executed comprehensive visual assessments.
- Controlled start-up and shutdown procedures of equipment.
- Applied paint on auto bodies using airless spray systems.
- Handled various power tools, from sanders to grinders.
Education
Associate Degree - Paralegal Studies
South University
Savannah, GA08.2014
Diploma - Academic Studies
Weequahic High
Newark, NJ06.1988
Skills
- Skilled with Microsoft Office
- Call center experienced
- Excellent time management skills, public speaking, team player, material handling, and insurance policy analysis
- Proficient in CRM systems and quality monitoring tools
Military Service
NOVEMBER1989-1995 | United States Army | Fort Gillem
Timeline
Life, Accident, & Health Insurance Broker
American National Insurance Co.
01.2014 - Current
Production Line Operator
Ford Motor Company
06.1992 - 10.2006
Associate Degree - Paralegal Studies
South University
Diploma - Academic Studies
Weequahic High