Coi' Shelton
Atlanta ,GA
Summary
Dynamic Patient Access Representative with a proven track record at Piedmont Atlanta Hospital, excelling in HIPAA compliance and customer service. Adept at navigating healthcare systems and resolving conflicts, I consistently enhance patient experiences while ensuring efficient operations. Committed to quality care and effective communication, I thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Piedmont Atlanta Hospital
05.2025 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Unit Manager
Grady Memorial Hospital
10.2023 - 02.2025
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
Operations Specialist
Macys Department Store
02.2022 - 05.2023
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
Medical Secretary
One Direction Healthcare
08.2020 - 05.2021
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Education
Bachelor of Science - Biology
Georgia State University
05-2025
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Healthcare systems navigation
Timeline
Patient Access Representative
Piedmont Atlanta Hospital
05.2025 - Current
Unit Manager
Grady Memorial Hospital
10.2023 - 02.2025
Operations Specialist
Macys Department Store
02.2022 - 05.2023
Medical Secretary
One Direction Healthcare
08.2020 - 05.2021
Bachelor of Science - Biology
Georgia State University
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