Energetic, hardworking, friendly service and accuracy in making appropriate changes for advancement of the company. Passionate about satisfaction and eager to take on new responsibilities and leadership roles.
Overview
2024
2024
years of professional experience
Work History
Manager
Misty Mountain Cannabis
Muskegon, MI
2024 - 2025
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
Manager
NOBO
Muskegon, MI
2023 - 2024
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved disputes swiftly to boost customer satisfaction.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Budtender/Delivery Driver
JARS Cannabis
Muskegon, MI
08.2022 - 05.2023
Completed rush deliveries under tight deadlines to meet customer requirements.
Spoke with customers on the phone as well as in person.
Effectively handled customer concerns and issues by [Action].
Kept dispatchers informed of any changes, such as route issues or weather delays, that could affect delivery schedules.
Budtender
Bella Sol Wellness Center LLC
Muskegon, MI
04.2022 - 07.2022
Provided great customer service, along with information about different products.
Followed company procedures to keep the work environment clean and organized.
Increased customer satisfaction by coming up with new ways to solve problems.