Workday
Colbey Pratt
Sales Consultant
Tampa,FL
Summary
Driven and resourceful administrative professional 5+ years of experience assisting with work of high-achieving executives. Detail-oriented with superb people-skills and relational sales experience. Business-savvy with excellent decision-making skills and capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Leasing Professional
Greystar Property Management
Tampa , FL
2 2024 - Current
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Planned events to build and maintain relationships with prospects and tenants alike; drafted budget proposals to ensure events were within property funds.
- Planned and executed marketing initiatives to local community, including but not limited to emails, phone calls, and social media.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts with overall closing ratio of ~50-60%.
- Processed applications and kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Leasing Consultant
Sentinel Real Estate Corporation
Brandon , Florida
2023.10 - 2024.02
- Collected monthly rent payments and other fees, properly recorded and processed money; distributed notices and renewals to tenants.
- Responded to messages and inquiries from various parties and managed over 50 prospects per day via CRM software, email and phone calls.
- Initiated and maintained leasing agreements; ensured all contracts and business reports met company policy and were in compliance with Fair Housing laws.
Customer Service Manager
Walmart
Brandon , FL
2022.11 - 2023.08
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques; scheduled and maintained employee timesheets through Workday software.
- Reviewed repeated issues within operations and business management to solve problems and improved sales metrics by 30%.
- Actively listened to customers, handled concerns quickly and maintained customer satisfaction and loyalty
Customer Service Representative
State Farm
Saint Petersburg , FL
2020.04 - 2021.08
- Collected and analyzed customer information to prepare product reports and improve sales initiatives.
- Provided primary customer support to internal and external customers.
- Strategically planned & implemented social media content via complex editorial calendar - improved engagement by 55%.
- Provided administrative support to sales team as needed - improved overall efficiency by 35%.
Student Government President
St. Petersburg College
Saint Petersburg , Florida
2016.06 - 2017.05
- Attended school and board meetings, staying up-to-date on school policies and procedures.
- Established and maintained effective communication between students and administration regarding student needs and requirements, and increased student participation by 60%.
- Scheduled and organized weekly and monthly meetings to communicate budgets, upcoming events, and improve overall student engagement.
- Created budget proposals and documented feedback for future school initiatives.
Education
Master of Arts -
Lee University
Cleveland, TN 2023.04 - Current
Bachelor of Science - Cell & Molecular Biology
University of South Florida
Tampa, FL 2017.08 - 2019.12
Skills
- Teamwork & Collaboration
- Social Media & Digital Marketing
- Attention to Detail
- Problem-Solving
- Analytical and Critical Thinking
- Business Administration
- Relational Sales
- Budget Management
- Time Management & Scheduling
- Contract Management
Software
CRM Tracking
Certification
Dale Carnegie Advanced Sales
Timeline
Dale Carnegie Advanced Sales
2024-07
Leasing Consultant
Sentinel Real Estate Corporation
2023.10 - 2024.02
Master of Arts -
Lee University
2023.04 - Current
Customer Service Manager
Walmart
2022.11 - 2023.08
Basic Web Development
2022-05
Customer Service Representative
State Farm
2020.04 - 2021.08
Bachelor of Science - Cell & Molecular Biology
University of South Florida
2017.08 - 2019.12
Student Government President
St. Petersburg College
2016.06 - 2017.05
Leasing Professional
Greystar Property Management
2 2024 - Current
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