Dulce Garcia
WAK Management
Dallas,TX
2
Languages
6
years of professional experience
Dedicated customer service professional with over 5 years of experience in fast-paced environments, excelling in relationship building and issue resolution. Communicates effectively with diverse clients, manages priorities, and collaborates with teams to enhance customer satisfaction. Committed to safety and adherence to procedures, consistently recognized for reliability and problem-solving capabilities.
Work History
Leasing Professional
3 Years 9 Months- Delivered personalized, hospitality-driven customer service by understanding individual needs and creating welcoming interactions throughout customer journey.
- Average 8 new leases per month through relationship-based selling, proactive communication, follow-up, and personalized property tours.
- Recognized as Top Leasing Star four times for high performance and commitment to excellence in leasing.
- Helped maintain three apartment communities at approximately 97% occupancy by converting qualified leads, supporting resident retention, and delivering exceptional customer service.
- Manage the complete customer lifecycle including initial inquiries, qualification, face-to-face interactions, tours, application processing, documentation, move-in coordination, and post-move-in follow-up.
- Respond to customer concerns and service issues with professionalism, empathy, urgency, and solution-focused problem solving while maintaining customer and property safety.
- Managed multiple customer requests and priorities simultaneously, ensuring accuracy and responsiveness while maintaining attention to detail.
- Collaborate with onsite teams to coordinate customer needs, resolve issues, and provide consistent service in accordance with established procedures.
- Utilize ResMan, Rent Manager, OneSite, and Knock CRM to manage customer interactions, documentation, reporting, and service-related information.
Leasing Consultant
1 Year 6 Months- Delivered responsive customer service to residents and prospects within 350+ unit residential community, enhancing resident satisfaction and engagement.
- Consistently received positive resident recognition through ApartmentRatings.com for professionalism, responsiveness, and outstanding service.
- Built strong customer relationships through face-to-face interactions, telephone communication, property tours, follow-up, and personalized service.
- Trained staff on leasing procedures and customer service protocols, ensuring consistent service delivery and adherence to standards.
- Processed lease agreements, renewals, applications, and move-in documentation with accuracy and attention to detail.
- Executed targeted marketing initiatives that increased qualified customer traffic and improved leasing opportunities.
- Worked closely with onsite management and team members to resolve customer needs and achieve community objectives.
Order Picker
5 Months- Fulfilled grocery orders accurately in fast-paced warehouse, following established procedures and operational priorities to ensure timely delivery.
- Processed pending orders using smartphones and scanning technology, tracking items to maintain accuracy and streamline workflow.
- Organized incoming inventory efficiently while ensuring orderly work environment and safe handling practices.
Education
High School Diploma
Skills
Customer service
Professional Communication
Attention to Detail
Conflict Resolution
Problem Solving
Critical Thinking
Time Management
Teamwork & Collaboration
Relationship Building
LANGUAGES
Spanish: Native/Bilingual
English: Fluent
Timeline
Leasing Professional
WAK Management
2023.01 - CurrentRead More
Order Picker
Amazon Flex Grocery
2021.10 - 2022.03Read More
Leasing Consultant
Capstone Real Estate Services
2021.04 - 2022.10Read More
Diamond Hill Jarvis High School
High School Diploma
Read More