Colby Armstrong

Oversaw daily store operations to ensure seamless customer service experiences.

• Managed staff scheduling and coordinated team assignments for optimal workflow.
• Trained new employees on store policies, procedures, and customer interaction skills.
• Monitored inventory levels and assisted in restocking items as necessary.
• Recruited, trained, and supervised new employees to enhance team performance.
• Conducted daily store operations, including opening, closing procedures, and cash handling.
• Managed inventory tracking and performed physical counts to reduce loss.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

• Supervised daily operations and staff activities in campus dining services.
• Trained new employees on food safety and service standards.
• Ensured compliance with health regulations and quality standards in food preparation.
• Resolved customer complaints and provided exceptional service to patrons.
• Provided on-the-job training to new staff members.
• Communicated clearly with employees regarding job duties, expectations, and policies.

• Prepared and served a variety of coffee beverages to customers.
• Engaged with customers to provide exceptional service and recommendations.
• Managed cash register operations, processing transactions accurately.
• Maintained cleanliness and organization of the coffee shop environment.
• Collaborated with team members to maintain a positive work atmosphere.