Colby Carter
Pinckneyville,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Secretary of State Public Representative
Secretay Of State
12.2021 - 01.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Secretary of State Public Representative
Secretary of State of Illinois
01.2023 - 09.2023
- Maintained confidentiality of sensitive information while handling sensitive correspondence related to state affairs.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Secretary of State Public Representative
Secretay Of State
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Marion High School
1700 Wildcat Rd, Marion, IL, 6295901-2020
Skills
- Technology literacy
- Crisis management
- Problem resolution
- Computer proficiency
- Paperwork processing
- Call management
- Administrative support
- De-escalation techniques
- Building rapport
- Proofreading
- Document control
Timeline
Secretary of State Public Representative
Secretay Of State
10.2023 - Current
Secretary of State Public Representative
Secretary of State of Illinois
01.2023 - 09.2023
Secretary of State Public Representative
Secretay Of State
12.2021 - 01.2023
High School Diploma -
Marion High School
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