Desirae Yslava
Goodyear,AZ
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Chewy
01.2020 - 11.2024
- Answered 60+ calls per shift to meet fast paced call center demands
- Resolved concerns with products or services to help with retention and drive sales
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Generated customer service reports to track customer satisfaction
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remote
Manager
Schlotzsky's
Goodyear, AZ
02.2016 - 12.2020
- Fostered positive employee relationships through communication, training and development coaching
- Problem solving, handled escalated issues
- Oversaw daily workloads and workflow for smooth operations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Delegated work to staff, setting priorities and goals
- Kept department on-target to meet sales and profit objectives by minimizing waste and pushing revenue generation opportunities
Education
High school diploma -
Estrella Foothills High School
Goodyear, AZ05.2018
Skills
- Communication skills
- Time management
- Willingness to learn
- Empathy skills
- Technology literacy
- Attention to detail
- Customer satisfaction measurement
- Inbound and outbound calling
- Call center experience
- Typing proficiency
- Payment processing
- Building rapport
Timeline
Customer Service Representative
Chewy
01.2020 - 11.2024
Manager
Schlotzsky's
02.2016 - 12.2020
High school diploma -
Estrella Foothills High School