Summary
Overview
Work History
Education
Skills
Timeline
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Colby Edwards

Memphis,TN

Summary

Adept Retail Keyholder with a proven track record at URBN and prolific graphic Designer, excelling in promotional planning and customer assistance. Spearheaded design projects and mentored teams, enhancing brand representation and sales proficiency. Demonstrated exceptional verbal communication and independent judgment, significantly contributing to client satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Graphic Designer

Freelance
Memphis, TN
03.2021 - Current
  • Coordinated with external vendors to ensure quality production of design materials.
  • Provided creative direction and mentorship to junior design staff and interns.
  • Researched graphics software to speed and improve job production.
  • Produced projects for advertising and informational purposes.
  • Fostered relationships with retail clients through effective communication, negotiation and collaboration.

  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.

Retail Keyholder

URBN
Memphis, TN
05.2024 - 02.2025
  • Captured customer information to maximize future clienteling opportunities.
  • Verified that all customers received receipts for their purchases.
  • Identified opportunities for process improvements within the store environment.
  • Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
  • Assisted with training new employees on company policies, procedures, and guidelines.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Used Point of Sale register system to complete transactions.
  • Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.

Retail Sales Associate

URBN
Memphis, TN
10.2023 - 05.2024
  • Offered suggestions for additional items that may be of interest to customers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Provided product information and answered customer questions.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Recommended, selected and located merchandise based on customer desires.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Education

High School Diploma -

Central High School
Memphis, TN
06-2020

Some College (No Degree) -

Southwest Tennessee Community College
Memphis, TN

Skills

  • Scheduling coordination
  • Promotional planning
  • Employee training
  • Cash handling accuracy
  • Store operations
  • Sales proficiency
  • Merchandise display
  • Brand representation
  • Opening and closing coordination
  • Resource allocation
  • Department reset
  • Independent judgement
  • Customer assistance
  • Complaint management
  • Stocking and receiving
  • Retail sales
  • Transaction processing
  • Verbal and written communication

Timeline

Retail Keyholder

URBN
05.2024 - 02.2025

Retail Sales Associate

URBN
10.2023 - 05.2024

Graphic Designer

Freelance
03.2021 - Current

High School Diploma -

Central High School

Some College (No Degree) -

Southwest Tennessee Community College

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Colby Edwards