Colby Egan
Rochester,NY
Summary
Motivated and disciplined Business Administration graduate with a Bachelor’s degree and base knowledge of business operations, management, customer service, and problem-solving. Eager to begin an entry-level position where I can apply my academic knowledge, develop professional skills, and contribute to organizational success. Known for strong communication, teamwork, adaptability, and a commitment to continuous learning. Seeking an opportunity to build a long-term career while delivering value and growing within a dynamic organization.
Overview
10
10
years of professional experience
Work History
Ramp Agent
Envoy Air
Rochester, NY
06.2023 - Current
- Led shift operations, coordinating team tasks to enhance safety and efficiency during high-traffic periods
- Enforced safety and security protocols, minimizing incident exposure while ensuring compliance with industry standards
- Resolved customer concerns through calm, professional communication, effectively de-escalating conflicts, and demonstrating emotional intelligence
- Assisted training newly hired agents on safety-first operations, regulatory compliance, and proper aircraft ground handling procedures
- Certified aircraft pushback operator responsible for safely dispatching and positioning commercial aircraft in all weather conditions
Baker & Decorator
Jenns Cookie Creations
Rochester, NY
01.2017 - 04.2024
- Managed high-volume production, ensuring quality and strict adherence to safety guidelines, resulting in a consistent output
- Produced custom designs and stencils, demonstrating precision, attention to detail, and the ability to follow specific instructions
- Delivered frontline customer service, promptly resolving concerns to enhance customer satisfaction
- Maintained clean, organized work environment, upholding sanitation and safety guidelines to support operational efficiency
List Pick
Wegmans Grocery Warehouse
Rochester, NY
04.2020 - 08.2020
- Operated machinery and moved materials precisley to support warehouse efficiency
- Maintained reliability and strong attention to detail while following standard procedures in fast-paced environments
- Collaborated with a diverse group of team members to meet goals and resolve product and service issues
- Built, wrapped, and staged pallets for shipping while supporting accuracy, efficiency, and safety
Education
Bachelor of Business Administration -
SUNY Brockport
Brockport, NY05-2023
Skills
- Microsoft Office proficiency
- Leadership, teamwork, and clear communication
- Safety-first operations and situational awareness
- Time management and organizational skills
- Adaptability, accountability, and continuous learning
- Problem solving and critical thinking
- Equipment operation
- Warehouse operation
Timeline
Ramp Agent
Envoy Air
06.2023 - Current
List Pick
Wegmans Grocery Warehouse
04.2020 - 08.2020
Baker & Decorator
Jenns Cookie Creations
01.2017 - 04.2024
Bachelor of Business Administration -
SUNY Brockport