Colby Gonzalez
Shirley,NY
Summary
As a results-driven supervisor with a strong track record at Amazon and Ace Hardware, I am recognized for enhancing operational efficiency. By coordinating with my team, delegating tasks, and simultaneously completing necessary work, I am elevating customer service standards. I prove daily that I am proficient in Microsoft Office and critical thinking that significantly improves workflow processes and team cohesion. In my daily tasks, I am writing and submitting daily reports, working along side partnering companies in which are not a part of my workforce, and ensuring daily operations run smoothly. Along with this, I constantly am looking for opportunities for growth and knowledge. An example of this would be how quickly I have advanced in both of my current positions and that I am currently enrolled in further education. It is my expectation to continue to challenge myself and excell in my future endeavors.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Keyholder
Ace Hardware
East Islip, NY
05.2024 - Current
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
- Assisted with training new employees on company policies, procedures, and guidelines.
- Monitored security cameras to identify potential shoplifters or suspicious activity.
- Developed relationships with vendors to ensure timely delivery of merchandise.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Confirmed pricing accuracy throughout the store by performing price checks on items.
- Adhered to safety standards when handling hazardous materials such as chemicals or heavy objects.
- Greeted customers upon entry and assisted them in locating products.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
Supervisor
Amazon
Shirley, NY
10.2023 - Current
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving customer service standards within the organization.
- Implemented new operational procedures, increasing efficiency.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Complied with company policies, objectives and communication goals.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained positive working relationship with fellow staff and management.
Associate
Amazon
Shirley, NY
10.2021 - 10.2023
- Collaborated with supervisor regularly on tasks assigned throughout shift ensuring timely completion of assigned duties.
- Ensured compliance with safety regulations when handling hazardous materials.
- Unloaded inbound shipments from trucks and containers, checked for accuracy of shipment against manifest.
- Operated pallet jacks equipment to move freight around the warehouse.
- Maintained a clean and safe work environment by adhering to safety policies and procedures.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2021
Some College (No Degree) - Business Administration And Management
Suffolk County Community College
Selden, NYSkills
- Training and Development
- Planning and organizing
- Computer Skills
- Supervision & Leadership
- Critical thinking
- Team Building
- Reliable and trustworthy
- Team Management
- Microsoft Office
- Problem Resolution
- Customer service
- Workplace safety
Languages
Spanish
Native/ Bilingual
Accomplishments
Recently got a promotion to shift supervisor
Affiliations
- A student at suffolk community college pursuing a business administration major
Certification
TDR Certification-Amazon Dock doors-Issued 11-2024
References
References available upon request.
Timeline
Retail Keyholder
Ace Hardware
05.2024 - Current
Supervisor
Amazon
10.2023 - Current
Associate
Amazon
10.2021 - 10.2023
High School Diploma -
William Floyd High School
Some College (No Degree) - Business Administration And Management
Suffolk County Community College
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