Colby gosvener
Vacaville,CA
Summary
Results-driven professional with 27 years experience in service management and team supervision. Known for exceptional problem-solving abilities, attention to detail, and effective communication skills. Committed to improving service processes and ensuring compliance with quality standards.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Installation Manager
Tokay Heating & Air Conditioning
Sacramento, California
09.2025 - Current
- Planned and monitored all aspects of installations, ensuring successful execution and customer satisfaction.
- Led installation teams to achieve on-time project completion.
- Coordinated with suppliers to secure equipment and materials, ensuring timely availability for installations.
- Inspected completed installations for quality and compliance with standards.
- Addressed customer inquiries about installation services, improving overall satisfaction and trust.
Service Manager
Freschi Service Experts
Concord, California
01.2021 - 09.2025
- Managed daily operations to ensure efficient service delivery.
- Monitored KPIs to evaluate service performance and pinpoint improvement opportunities.
- Implemented process improvements to boost service efficiency and elevate quality.
- Facilitated efficient processing of warranty return requests to enhance customer satisfaction.
- Handled customer inquiries and complaints professionally, ensuring timely resolutions and fostering positive experiences.
- Oversaw staff scheduling and resource allocation for optimal performance.
- Provided technical support to assist customers with product issues.
Area Supervisor
Blue Mountain Air
Vacaville, California
12.2000 - 10.2021
- Supervised daily operations to ensure compliance with safety protocols.
- Conducted regular inspections to maintain quality standards and improve operational efficiency.
- Coordinated schedules and assignments for team members across multiple locations, ensuring effective workforce allocation.
- Managed inventory levels to facilitate timely replenishment of essential supplies, enabling uninterrupted operations.
Education
Associate of Science - HVAC
San Joaquin Valley College
Visalia, CA8 1999
Skills
- Process improvement
- Quality assurance
- KPI analysis
- Technical support
- Inventory management
- Team leadership
- Conflict management
- Effective communication
Certification
- Lean Six Sigma Yellow Belt
- NCCER Curriculum Performance Evaluator HVAC
- NCCER Craft Instructor HVAC
- NCCER Certified Proctor
- C20 License
Timeline
Installation Manager
Tokay Heating & Air Conditioning
09.2025 - Current
Service Manager
Freschi Service Experts
01.2021 - 09.2025
Area Supervisor
Blue Mountain Air
12.2000 - 10.2021
Associate of Science - HVAC
San Joaquin Valley College