Dylan Suchomel
Carthage,TN
Summary
Experienced Installation Manager with a strong background in operations management, scheduling, and team development. Known for driving efficiency, maintaining quality standards, and delivering fast customer service results, including a top-ranked service turn performance.
Overview
14
14
years of professional experience
Work History
Installation Manager
LeafFilter
08.2022 - Current
- Managed daily installation scheduling and logistics to maximize job completion rates, operational efficiency, and overall turn rate.
- Coordinated warranty and service appointments with customers, prioritizing fast response times and timely issue resolution.
- Maintained less than 1.3 day service turn rate for 3 years.
- Recruited, onboarded, and developed subcontractors to build and maintain a reliable, high-performing installation team.
- Managed all branch inventory, ensuring proper material levels to support daily installation volume and minimize delays.
- Trained and coached installers on company installation standards, safety procedures, and quality expectations.
- Ranked #1 out of 154 offices in Service Turn for 6 months of the year, demonstrating consistent operational performance and customer service efficiency.
- Oversaw the completion and funding of 10–15 installations per day, ensuring job documentation, quality requirements, and funding processes were completed accurately and on time.
- Maintained accountability across installation teams by monitoring job quality, productivity, customer satisfaction, and service performance.
Field Training Manager
Leaf Filter
03.2021 - 07.2022
- Trained and developed subcontractors on proper installation techniques, safety procedures, product standards, and company quality expectations.
- Provided daily oversight and support to field installers, ensuring installations were completed safely, efficiently, and to company quality standards.
- Conducted on-site inspections of completed and in-progress installations to identify quality concerns and ensure proper workmanship.
- Worked directly with dissatisfied or escalated customers to resolve concerns, develop solutions, and prevent further escalation.
- Prepared and loaded materials for daily installation crews, ensuring subcontractors had the correct products and supplies to complete scheduled jobs.
- Performed hands-on field efforts, including accessing roofs, gutters, and elevated work areas to inspect installations and address job-site issues.
- Troubleshot installation challenges in the field and provided installers with real-time guidance and corrective solutions.
- Held subcontractors accountable for workmanship, professionalism, safety, and customer satisfaction while maintaining strong working relationships with installation crews.
New Model Trainer
Nissan North America, Inc.
01.2018 - 02.2020
- Trained production team members on new manufacturing processes, procedures, and quality standards for the launch of the Nissan Pathfinder.
- Provided hands-on instruction and guidance to production employees to ensure proper execution of new model assembly processes.
- Conducted quality inspections throughout the Pathfinder new-model launch, identifying defects, process concerns, and opportunities for corrective action.
- Worked closely with production teams during launch to troubleshoot issues and ensure vehicles met established quality and manufacturing standards.
- Supported a successful new-model rollout by helping employees adapt to updated processes, procedures, and production requirements.
Production Technician
Nissan North America, Inc.
05.2012 - 12.2017
- Inspected parts for defects and verified quality standards throughout assembly process.
- Operated production equipment to assemble vehicle components while following standardized work instructions.
- Performed routine equipment checks and reported mechanical issues to maintenance teams.
- Maintained safe workstation conditions by following lockout, PPE, and plant safety procedures.
- Advanced into an Offline Repair position based on demonstrated production knowledge, quality performance, and problem-solving abilities.
- Diagnosed and repaired production defects efficiently to minimize disruptions and prevent assembly line stoppages.
- Performed timely repairs while maintaining Nissan’s established quality, safety, and manufacturing standards.
- Identified defects and determined appropriate corrective actions to ensure vehicles met quality requirements before advancing through production.
- Worked in a fast-paced manufacturing environment where accuracy, efficiency, and quick decision-making were critical to maintaining production flow.
Education
No Degree - Criminal Justice
Volunteer State Community College
Gallatin, TNSkills
- Operations Management
- Quality Control & Inspection
- Inventory Management
- Employee training
- Conflict resolution
- Process Improvement
- Leadership & Team Development
- Customer Conflict Resolution
- Problem Solving & Troubleshooting
- Fast-Paced Decision Making
- Time management
- Safety compliance
- Practical leadership
- Installation Process Knowledge
Accomplishments
- Led installation operations for the Nashville office during a $22 million revenue year, my first year as Installation Manager, while overseeing daily scheduling, installation performance, subcontractor teams, quality, and job completion.
- Ranked #1 out of 154 offices in Service Turn for 6 months of the year, demonstrating exceptional efficiency in warranty and service operations.
- Successfully managed an installation operation averaging 10–15 completed and funded jobs per day while maintaining quality standards and customer satisfaction.
Timeline
Installation Manager
LeafFilter
08.2022 - Current
Field Training Manager
Leaf Filter
03.2021 - 07.2022
New Model Trainer
Nissan North America, Inc.
01.2018 - 02.2020
Production Technician
Nissan North America, Inc.
05.2012 - 12.2017
No Degree - Criminal Justice
Volunteer State Community College