Detail-oriented with expertise in customer relationship management and conflict resolution. Committed to enhancing customer and guest experiences, optimizing service delivery through effective communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Service Advisor
Competition Service Center
Tannersville, Pennsylvania
11.2019 - 07.2025
Partnered with service technicians to optimize service delivery.
Clarified repair procedures and pricing structures to customers, promoting informed decisions.
Coordinated service appointments to streamline workflow and enhance customer satisfaction.
Addressed customer inquiries via phone, email, or in person, ensuring timely and accurate responses.
Server
Melt
Center Valley, Pennsylvania
06.2024 - 12.2024
Delivered exceptional fine dining service, ensuring memorable guest experiences.
Utilized extensive knowledge of menu items, ingredients, and preparation techniques to effectively address guest inquiries.
Offered tailored recommendations aligned with guest preferences and dietary restrictions, enhancing overall dining experience.
Administrative Assistant
Pocono Manor Resort & Spa
Pocono Manor, Pennsylvania
01.2016 - 11.2019
Coordinated schedules and appointments for resort management team, ensuring efficient time management.
Assisted guests with inquiries and provided exceptional customer service.
Prepared meeting materials and documented notes during staff meetings to facilitate effective communication.
Server
Pocono Manor Resort & Spa
Pocono Manor, Pennsylvania
07.2012 - 09.2016
Executed accurate order taking and communicated special requests effectively.
Upheld health and safety regulations while serving food and beverages to guests.