Friendly Licensed Dispensing Optician knowledgeable about glasses and eyecare needs. Assists customers in making choices that meet vocational, lifestyle and personal needs. Offering three and a half years of experience with proven history of customer satisfaction and retention.
Hi, I’m
Colby Lee
Vilonia,AR
Summary
Overview
10
years of professional experience
1
ABO Certified
1
Licensed Dispensing Optician
Work History
Wal-Mart Vision CenterConway, AR
Licensed Dispensing Optician
07.2021 - Current
Job overview
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Contacted patients when eyeglasses arrived in store and to assist with final fitting.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Arkansas Eye Care GroupConway, Arkansas
Apprentice Optician
04.2021 - 07.2021
Job overview
- Skilled at meeting customer needs with expert optical support
- Stays on top of demands in fast-paced environments by effectively using slow periods
- Maintain organized, clean and safe work areas with diligent attention to important details
- Completed both warranty and non-warranty frame repairs for customers.
- Read and filled prescriptions for eyeglasses.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
Success Vision ExpressNorth Little Rock, Arkansas
Optician/ Frames Manager
03.2019 - 04.2021
Job overview
- Provided expert eye wear recommendations based on prescriptions, client vocations, and personal needs.
- Aided laboratory in completing accurate work by collecting numerous measurements, including temple length, pupillary distance, and bridge and eye size
- Fit eye wear to clients using hand tools and heat to help bend plastic and metal frames.
- Was in charge of all of our frames, which we have over 1200 different frames
- Recommended specific lenses, lens coatings, and frames to suit client needs.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
PL MarketingCabot, AR
Assistant Retail merchandising Representative
06.2018 - 04.2019
Job overview
- Adapted tagging, rotating, and product placement methods based on individual retailer requirements.
- Verified proper shelf locations by checking style numbers, bin locations, and product documentation.
- Implemented and executed plan-o-grams in-line with store presentation guidelines.
- Kept customer and storage areas presentable with frequent cleaning.
- Controlled shrinkage through proper stock rotation processes.
Kelly ServicesCabot, AR
Substitute Teacher, K-Eighth Grade
07.2012 - 05.2018
Job overview
- Utilized online learning platforms to lead and moderate class discussions and facilitate collaborative peer groups for homework and activities
- Promoted critical thinking with thoughtful explorations of current events.
- Motivated struggling students by encouraging exploration of new learning methods and diverse perspectives.
- Provided instruction for students in core subject areas.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Penn Foster Career SchoolScranton, PA
Associate of Arts from Opticianry
12.2022
University Overview
Skills
- Prescription Evaluation
- Eyeglass Fittings
- Customer Satisfaction
- Client Needs Assessment
- Ocular Measuring
- Frame Adjustments
- Insurance Eligibility
- Quality Checks
- Basic Repairs
- HIPAA Guidelines
- National Opticianry Competency Certification
- Student Optician Training Supervision
Certification
- Licensed Dispensing Optician - July 2022
- ABO Certified - June 2022
Timeline
Licensed Dispensing Optician
Wal-Mart Vision Center
07.2021 - Current
Apprentice Optician
Arkansas Eye Care Group
04.2021 - 07.2021
Optician/ Frames Manager
Success Vision Express
03.2019 - 04.2021
Assistant Retail merchandising Representative
PL Marketing
06.2018 - 04.2019
Substitute Teacher, K-Eighth Grade
Kelly Services
07.2012 - 05.2018
Penn Foster Career School
Associate of Arts from Opticianry
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