Colby Townsend
Longview,TX
Summary
Experienced case manager skilled in client advocacy and problem-solving. Proven ability to facilitate community engagement programs and enhance program awareness through targeted outreach initiatives, driving increased participation and support for clients.
Overview
9
9
years of professional experience
Work History
Lead Case Manager
EAST TEXAS COUNCIL ON ALCOHOLISM AND DRUG ABUSE (ETCADA)
10.2025 - 10.2026
- Coordinated client assessments to develop tailored treatment plans.
- Coordinated client assessments to develop tailored treatment plans for substance abuse recovery.
- Collaborated with multidisciplinary teams to provide comprehensive support services for clients.
- Facilitated group therapy sessions, promoting peer support and engagement in recovery processes.
- Increased program awareness through targeted marketing efforts and outreach initiatives.
- Increased participation in community programs by implementing targeted outreach strategies.
Applied Behavior Analysis Technician
Autism and Behavioral Analysis Team
11.2023 - 10.2025
- Implemented individualized treatment plans to support clients' behavioral development.
- Conducted data collection and analysis to track client progress and adjust interventions.
- Collaborated with a multidisciplinary team to ensure consistent application of behavioral strategies.
- Assisted in training new technicians on ABA techniques and client interaction protocols.
- Improved community outreach efforts by organizing volunteer events and collaborations with local organizations.
- Boosted community outreach through strategic planning and execution of mission projects.
Screen Printer
Under the Pecan Tree
08.2022 - 09.2023
- Designed and executed custom prints based on client specifications and artwork provided.
- Operated screen printing machinery to produce high-quality prints on various materials.
- Collaborated with team members to streamline production workflows, enhancing efficiency and output.
- Conducted routine maintenance on printing equipment to ensure optimal performance and reduce downtime.
Oceans Behavioral Healthcare
Mental Health Technician
08.2021 - 11.2021
- Demonstrated self-motivation in all tasks, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated effectively with team members independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Dallas Behavioral Healthcare Hospital
Mental Health Technician
01.2020 - 07.2020
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Camp Bow Wow
Assistant Manager
09.2017 - 12.2019
- Managed time efficiently to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained collaborative relationships with community organizations to enhance outreach efforts.
- Facilitated community engagement programs to promote awareness of services and resources available.
- Analyzed community needs and feedback to inform program development and service delivery improvements.
- Represented organization at community meetings, advocating for resource allocation and policy changes beneficial to stakeholders.
Education
Bachelor of Science - Integrated Studies
Abilene Christian University
Abilene, TX12.2025
Master of Science - Social Work
Abilene Christian University
Abilene, TX08.2028
Skills
- Case documentation
- Client advocacy
- Community resources
- Program awareness
- Community partnerships
- Community resource knowledge
- Community networking
- Marketing and promotion
- Problem-solving
- Critical thinking
- Multitasking and organization
- Team collaboration
- Resource management
- Family education
- Public speaking
- Trauma-informed care
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Certified in CPR/AED
- Microsoft office
- Interpersonal communication
Timeline
Lead Case Manager
EAST TEXAS COUNCIL ON ALCOHOLISM AND DRUG ABUSE (ETCADA)
10.2025 - 10.2026
Applied Behavior Analysis Technician
Autism and Behavioral Analysis Team
11.2023 - 10.2025
Screen Printer
Under the Pecan Tree
08.2022 - 09.2023
Oceans Behavioral Healthcare
Mental Health Technician
08.2021 - 11.2021
Dallas Behavioral Healthcare Hospital
Mental Health Technician
01.2020 - 07.2020
Camp Bow Wow
Assistant Manager
09.2017 - 12.2019
Master of Science - Social Work
Abilene Christian University
Bachelor of Science - Integrated Studies
Abilene Christian University