Cole Baccam
Des Moines,US
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Knowledgeable about handling special dietary requirements and general food safety standards. Dependable server who successfully provides fast, high-quality customer service to guests in restaurant settings.
Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
House of Chen
Ames, US
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Wallaby’s
Ames
08.2021 - 06.2022
- Managed inventory of dining supplies to prevent shortages during service.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
The Cafe
Ames, IA
08.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate’s Of Applied Science - Audio Production
Full Sail University
Winter Park, FLHigh School Diploma -
West Marshall High School
State Center, IA05.2018
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Hospitality service expertise
Memory retention
Cleanliness standards
Safe Food Handling
Menu Memorization
Food Running
High-volume dining
Service prioritization
Food safety understanding
Sales Techniques
Order Accuracy
Supply Restocking
Quality Control
Food safety practices
Performance Improvement
Table Bussing
Suggestive Selling
Allergy awareness
Guest Seating
Table Setting
Timeline
Server
House of Chen
06.2022 - Current
Server
Wallaby’s
08.2021 - 06.2022
Server
The Cafe
08.2020 - 08.2021
Associate’s Of Applied Science - Audio Production
Full Sail University
High School Diploma -
West Marshall High School