Madison Walker
DesMoines,IA
Summary
Adept at multitasking and exceptional customer service, I excelled in roles at Funny Bone Comedy Club and Jethro's BBQ, enhancing guest experiences and increasing sales through skilled upselling. Trained new staff, ensuring adherence to safety protocols. Proficient in POS operations, I significantly contributed to efficient shift management and accurate financial handling.
Overview
14
14
years of professional experience
Work History
Server
Funny Bone Comedy Club
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Shift Leader, Server, Bartender
Jethro's BBQ
03.2011 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
East High School
Des Moines, IA05-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Shift management
- POS operation
Timeline
Server
Funny Bone Comedy Club
11.2024 - Current
Shift Leader, Server, Bartender
Jethro's BBQ
03.2011 - Current
High School Diploma -
East High School
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