Cole Baldwin
Seaford,Delaware
Summary
Developed comprehensive technical support skills in fast-paced help desk environment, including troubleshooting and customer service. Demonstrates ability to manage multiple tasks and prioritize effectively. Seeking to transition into new field where these skills can be leveraged to provide exceptional support and service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Assistant
University Of Delaware
08.2024 - Current
- Collaborated with IT teams to identify recurring issues and implement effective solutions to reduce downtime.
- Reduced ticket backlog through diligent follow-up and prioritization of tasks.
- Provided remote assistance to customers, guiding them through resolution steps over the phone or via email.
- Trained new Help Desk Assistants in company procedures and best practices for optimal performance.
Head Lifeguard
Seaford Community Swim Center
05.2023 - 08.2025
- Demonstrated excellent customer service skills while interacting with guests, answering questions and resolving conflicts.
- Identified potential hazards in the pool area and took corrective action when necessary.
- Ensured safety of patrons by monitoring pool activity and enforcing appropriate rules.
- Performed daily maintenance tasks such as cleaning filters, checking chemical levels, emptying skimmer baskets and vacuuming pools.
- Maintained cleanliness of the facility, including locker rooms, bathrooms, decks and pools.
- Conducted pool chemical checks to determine adequate safety and hygiene.
Education
High School Diploma -
Sussex Technical Highschool
Georgetown, DE06.2024
Bachelor of Science - Cyber Security Engineering
University of Delaware
Newark, Delaware, DE05-2028
Skills
- Heartsaver CPR AED
- Team building
- Time management abilities
- Attention to Detail
- Decision-Making
- Analytical Thinking
Certification
- Pc Pro, TestOut - 2022- Present
Timeline
Help Desk Assistant
University Of Delaware
08.2024 - Current
Head Lifeguard
Seaford Community Swim Center
05.2023 - 08.2025
High School Diploma -
Sussex Technical Highschool
Bachelor of Science - Cyber Security Engineering
University of Delaware