Cole B Knittle
Sparks
Overview
27
27
years of professional experience
Work History
Parts Sales Associate
Silver State International
05.2018 - Current
- Exceptional customer service, ensuring a high level of parts support, and driving sales growth
- Work closely with the Service Department, Outsales and in person and over the phone customers to deliver top-notch parts support
- Research, source, and price parts
- Determine parts needs through literature, computer programs, and parts knowledge
- Maintain product and service knowledge, as well as associated costs
- Complete all necessary paperwork on transactions in a timely and accurate manner
- Process credits, adjustments, and monitor restocking
- Assist with customer escalations with minimal assistance for positive outcome
- Help train and assist customers how to use repair link
- Help as a subject matter expert to other coworkers
Senior Phone Sales Representative
Summit Racing Equipment
03.2016 - 05.2018
- Upsell and cross-sell products to new and existing customers while maintaining strong relationships
- Maintain knowledge of current inventory of in store or in warehouse items
- Provide customer with accurate shipping time frames and pricing of parts
- Handle escalated calls with minimal assistance
- Responsible for quota and making sure items are sold properly to prevent returns
Sales and Service Representative
Les Schwab
09.2015 - 03.2016
- Responsible for Tire and Wheel sales and service
- Installation of New or Used Tires or Wheels and rotating, balancing, repairing, mounting and dismounting tires
- Responsible for recharging batteries, inspecting brakes, shocks, struts and axles
- Customer Service and Communication skills
- Responsible for inventory and stocking of products
Accessories Manager
Dolan Toyota
01.2014 - 09.2015
- Assisting escalated customers to ensure positive outcome
- Worked with customers on how to use their new accessories and parts of their new vehicle
- Built outside relationships with third party vendors to provide more options for accessories
- Actively sell vehicle accessories to customers, highlighting features and benefits.
- Present accessory packages to new car buyers during the sales process.
- Develop and execute promotional strategies to increase accessory sales.
- Collaborate with sales staff to integrate accessories into customer deals.
Sales and Service Representative
Les Schwab
08.2012 - 12.2013
- Responsible for Tire and Wheel sales and service
- Installation of New or Used Tires or Wheels and rotating, balancing, repairing, mounting and dismounting tires
- Responsible for recharging batteries, inspecting brakes, shocks, struts and axles
- Customer Service and Communication skills
- Responsible for inventory and stocking of products
Overnight Stocker
Walmart
02.2007 - 08.2012
- Keeping shelves, racks, and display units organized, and fully stocked.
- Unloading trucks and processing freight.
- Moving inventory in the backroom
- Setting up, cleaning, and organizing product displays
- Removing damaged goods from the sales floor
- Adding price tags to new merchandise
- Helping customers find products and answering questions
- Ensuring products are fresh and safe by verifying expiration dates on food products
Security Guard
Bonanza
06.2006 - 02.2007
- Protected and enforced laws on employer’s property
- Performed routine safety checks
- Routine head count to make sure within code
- Responsible for filing proper paperwork for authorities
- Write comprehensive reports outlining what was observed while on patrol
E4 Senior Airman
United States Air Force
02.2002 - 06.2006
- Repaired and replaced sheet metal on aircraft and products that were cracked or broken
- Repaired fiberglass and composites material on aircraft
- Inspected planes to determine best ways of corrections
- Fabricated new parts
- Corrosion and paint repair on equipment
Welder Assistant
Arizona Pipeline Company
07.1998 - 02.2002
- Assisted the Welder during welding jobs
- Grind and Buffed weldings that were done
- Inspected the work performed by the welder for imperfections
- Fabricating and Pipefitting
Education
Tech School - Airplane Welding
NAS Pensicola
Pensicola, FL09.2002
High School Diploma -
Churchill County High School
Fallon, NV06.1998
Skills
- Goal-oriented mindset
- Follow-up skills
- Product knowledge expertise
- Upselling strategies
- Cross-selling techniques
- Parts identification
- Cash handling experience
- Ordering parts
- Customer service
Timeline
Parts Sales Associate
Silver State International
05.2018 - Current
Senior Phone Sales Representative
Summit Racing Equipment
03.2016 - 05.2018
Sales and Service Representative
Les Schwab
09.2015 - 03.2016
Accessories Manager
Dolan Toyota
01.2014 - 09.2015
Sales and Service Representative
Les Schwab
08.2012 - 12.2013
Overnight Stocker
Walmart
02.2007 - 08.2012
Security Guard
Bonanza
06.2006 - 02.2007
E4 Senior Airman
United States Air Force
02.2002 - 06.2006
Welder Assistant
Arizona Pipeline Company
07.1998 - 02.2002
Tech School - Airplane Welding
NAS Pensicola
High School Diploma -
Churchill County High School