Cole Caldwell
Spring,Texas
Summary
Motivated Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Server
The Toasted Yolk
Spring, TX
04.2021 - 12.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Supported needs of 13- person wait staff who attended to specific needs of countless customers daily for high-end brunch restaurant with social relevancy and intentionality
Sales Representative
Sprint
Tomball, TX
03.2020 - 09.2020
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Expanded customer base and boosted profit within product line.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
Host
Carrabba's Restaurant
The Woodlands, TX
08.2019 - 02.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations and communicated changes to guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Recorded available tables after seating each party using specialized seating software.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Planned and executed 30-guest parties by organizing menus, spaces and special requests.
Manager of Operations
Feltman & Co
Spring, Texas
01.2018 - 06.2019
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Created and monitored promotional approaches to increase sales and profit levels.
- Learned and remained updated on statutory requirements and regulations.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Verified parts and materials through audit inspections and independent checks.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Streamlined Material operations and budgeted effectively to decrease spending 20%
Education
Bachelor of Arts - Entrepreneurial Studies
Lonestar College
Tomball, TX05.2024
High School Diploma -
Klein Collins Highschool
Spring, TX12.2019
Skills
- Customer Service and Rapport
- Team Player
- Order Accuracy and Delivery
- Service-Oriented
- Relationship Building
- Verbal and Written Communication
- Team Leadership
- Reliable and Responsible
- Adaptable and Flexible
- Decision Making
- Detail-Oriented
Accomplishments
-Attended Bauer School of Business camp for young entrepreneurs
-Developed standing business relationships with professionals and clients
-Expanded knowledge in many areas with precision and accuracy
-Commended by previous employers for integrity and hard work
Timeline
Server
The Toasted Yolk
04.2021 - 12.2021
Sales Representative
Sprint
03.2020 - 09.2020
Host
Carrabba's Restaurant
08.2019 - 02.2020
Manager of Operations
Feltman & Co
01.2018 - 06.2019
Bachelor of Arts - Entrepreneurial Studies
Lonestar College
High School Diploma -
Klein Collins Highschool