Summary
Overview
Work History
Education
Skills
Good with computer and Technology
Work Availability
Quote
Timeline
Generic

Cole Cameron

Amarillo,Texas

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. While also being a confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

7
7
years of professional experience

Work History

Lead Service Technician

Remco Copy Service
Amarillo, Texas
11.2017 - Current
  • Evaluated systems according to predetermined checklist and noted issues.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
  • Streamlined copier repair processes to minimize day-to-day downtime and increase overall productivity.
  • Managed over 10 customer calls per day
  • Demonstrated increased knowledge of company products and equipment.
  • Trained customer employees and managers on machine use and maintenance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Inspected equipment to diagnose operational issues.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Serviced copier equipment for expedient repair and minimal downtime.

Assistant Manager

Texas Tea
Amarillo, Texas
05.2014 - 04.2017
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed handling of cash amounts larger than $10,000.

Education

No Degree - Business Administration And Management

Amarillo College
Amarillo, TX

High School Diploma -

Randall High School
Amarillo, TX
05.2015

Skills

  • Coordination with Service Team
  • Diagnosis and Repair
  • Multitasking and Prioritization
  • Work Orders and Documentation
  • Computerized Diagnostics
  • Parts Repair and Refurbishment
  • Mechanical Troubleshooting
  • Problem Solving
  • Willing to Learn
  • Hardworking and Dedicated

Good with computer and Technology

Managed connections to servers and local area networks to allow connectivity to machines. I work with computers in my free time and am willing to do research if a problem or something unseen before occurs.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Timeline

Lead Service Technician

Remco Copy Service
11.2017 - Current

Assistant Manager

Texas Tea
05.2014 - 04.2017

No Degree - Business Administration And Management

Amarillo College

High School Diploma -

Randall High School

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Cole Cameron