Cole Cummings
Salt Lake,UT
Summary
Dynamic Assistant Manager at Weidner Apartment Homes with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team leadership and conflict resolution, I developed training programs that elevated staff performance and implemented process improvements, resulting in streamlined workflows and reduced errors. Committed to fostering a positive work environment.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Weidner Apartment Homes
07.2018 - Current
- Led team initiatives to enhance operational efficiency and improve service delivery.
- Developed training programs to mentor staff and elevate performance standards.
- Implemented process improvements resulting in streamlined workflows and reduced errors.
- Analyzed customer feedback to refine service strategies and boost satisfaction levels.
- Managed inventory control systems ensuring timely replenishment and optimal stock levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Community Manager
Weidner Apartment Homes
03.2015 - Current
- Assisted in developing community engagement strategies to enhance resident participation.
- Supported coordination of community events, fostering connections among residents and stakeholders.
- Contributed to social media content creation, promoting community initiatives and updates.
- Helped manage communication channels, addressing resident inquiries and feedback promptly.
- Participated in data collection for community surveys, aiding in the assessment of resident needs.
- Engaged with residents through outreach efforts, building rapport and trust within the community.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Evaluated property conditions and recommended improvements.
Education
Wasatch High School
Heber City08-2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Conflict resolution
- Operations management
- Sales strategies
- Policy enforcement
- Employee performance evaluation
- Cost control
- Financial management
- Negotiation
- Coaching and mentoring
- Customer service and satisfaction
- Rewards program oversight
- Closing oversight
- Computer skills
- Multitasking Abilities
- Active listening
- Professional and courteous
Timeline
Assistant Manager
Weidner Apartment Homes
07.2018 - Current
Community Manager
Weidner Apartment Homes
03.2015 - Current
Wasatch High School
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