Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Cole Gervais

Andover,MA

Summary

Dedicated student at UMass Amherst's Isenberg School of Management majoring in Marketing. Well-versed in customer service, operational efficiency, time management, POS systems, cash handling, and cleanliness. Thrives in high-pressure situations. Strong communication and teamwork skills. Committed to contributing positively to organizations while continuing personal and professional growth.

Overview

3
3
years of professional experience

Work History

To Go Server

Longhorn Steakhouse
Tewksbury, MA
09.2022 - Current
  • Organized and tracked to-go orders while maintaining accuracy.
  • Confirmed customer orders through verbal communication with kitchen staff and management.
  • Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
  • Processed payments accurately and efficiently using POS system.
  • Assisted guests with selecting food items based on dietary needs or preferences.
  • Delivered orders to customers in an efficient manner with a friendly attitude.

Bakery Employee

Tripoli Bakery
North Andover, MA
05.2021 - 11.2021
  • Cleaned and sanitized utensils, equipment, and work areas.
  • Stocked shelves with freshly baked goods in display cases.
  • Assisted customers with their selections from the bakery case or counter.
  • Responsible for cleaning up spills or messes quickly and safely.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Used bread slicers to handle high-volume operations needs.

Education

Marketing

University of Massachusetts Amherst
Amherst, MA
05-2028

High School Diploma -

Andover High School
Andover, MA
06-2024

Skills

  • Collaboration
  • Learning to be proficient in Excel
  • Adaptability
  • Complaint resolution
  • Goal-Oriented
  • Analytical Thinking
  • Time Management
  • Active Listening
  • POS operation

Affiliations

  • DECA (2023-2024) - Gained practical experience through real-world business scenarios, enhancing their understanding of business principles while fostering a network of future leaders in various industries.
  • Ocean Protection Club (2022-2024) - Raising awareness about ocean conservation and promoting sustainable practices to protect marine ecosystems.
  • Drama Guild (2020-2022) - I have participated in several performances, collaborating with fellow students to bring diverse stories to life on stage.

Accomplishments

  • Academic Honors Award (2020)
  • Longhorn Steakhouse Recognition Award (2022)
  • Senior Honors Award (2024)

Timeline

To Go Server

Longhorn Steakhouse
09.2022 - Current

Bakery Employee

Tripoli Bakery
05.2021 - 11.2021

Marketing

University of Massachusetts Amherst

High School Diploma -

Andover High School

Similar Profiles

CREATE PROFILE
Cole Gervais