Julia Nead
Huntsville,AL
Summary
Dynamic professional with a proven track record at NLogic, excelling in information analysis and customer service. Adept at conducting risk assessments and enhancing security protocols, while fostering collaboration and guest relations. Recognized for delivering impactful solutions that drive operational efficiency and elevate client satisfaction in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
To Go Server
Connors Steak and Seafood
Huntsville, AL
10.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Prepared and packaged take-out orders efficiently for customers.
- Facilitated clear communication between kitchen staff and customers regarding order status.
- Ensured order accuracy by coordinating closely with kitchen staff.
Intelligence Analyst
United States Army
12.2024 - Current
- Briefed senior leaders on intelligence findings and actionable recommendations to support decision-making.
- Analyzed intelligence reports to identify trends and potential threats.
- Compiled evidence from multiple sources into concise intelligence briefs for high-level meetings, facilitating informed discussions.
- Utilized specialized software to efficiently collect, store, analyze, and present large data sets, enhancing clarity of information.
- Completed advanced individual training in military intelligence, focusing on relevant skills and knowledge.
Information System Security Officer
NLogic
Huntsville, Alabama
04.2024 - 07.2025
- Developed security policies to safeguard sensitive information and systems.
- Conducted regular security audits to ensure compliance with established guidelines.
Access Control Specialist
New Age Protection
Huntsville, Alabama
01.2024 - 04.2024
- Monitored access points to ensure security compliance and safety protocols.
- Reviewed access logs for unauthorized entries and reported suspicious activities promptly.
- Managed building access control systems and developed lock and unlock protocols with key control.
Department Team Lead
Jos. A. Bank
Huntsville, Alabama
08.2023 - 01.2024
- Collaborated with Store Manager to exceed sales targets through coaching and developing store team members.
- Established team-oriented selling environment, improving productivity and customer satisfaction.
- Demonstrated operational excellence as the designated manager on duty, ensuring the smooth opening and closing of the store during scheduled shifts.
- Held responsibility for store keys, showcasing trust and confidence in the ability to manage key operational aspects and security protocols.
- Developed efficient store processes and procedures, optimizing workflow and enhancing operational efficiency.
Tier 1 Help Desk
Paradyme
Huntsville, Alabama
12.2022 - 10.2023
- Resolved technical issues for Federal Bureau of Investigation (FBI) employees, specializing in Active Directory management, password resets, and utilizing a ticketing system to document and escalate incidents to appropriate solver groups.
- Handled IT queries through various channels such as phone and self-service, ensuring prompt and effective responses to customer needs while maintaining accurate ticket documentation.
- Provide comprehensive desktop software application assistance, including installation, troubleshooting, and remote access support, with a commitment to achieving First Call Resolution (FCR) or escalating issues to appropriate support entities.
- Proactively guide customers to resolve issues and prevent recurrences, leveraging expert technical support and excellent communication skills to impart clear instructions and recommendations for issue prevention.
- Utilized metrics to enhance efficiency, participating in triage and troubleshooting of tickets, contributing to detailed diagnostic summaries to facilitate timely problem resolution.
Operational Support Technician (OST)
Federal Bureau of Investigation
Sacramento, California
12.2020 - 11.2022
- Collaborated with teams to identify and resolve technical issues promptly.
- Organized file rooms to improve accessibility for agents, ensuring quick retrieval of case-related documents and facilitating efficient information flow to support ongoing investigations.
- Conducted database research by running individuals' information through various databases, retrieving and disseminating intelligence to support investigative efforts.
Personal Stylist / Sales Associate
Nordstrom, Inc.
Sacramento, California
10.2019 - 11.2020
- Curated personalized wardrobe selections for clients based on individual styles.
- Conducted one-on-one consultations to identify fashion preferences and deliver tailored recommendations, enhancing client satisfaction with their new image.
- Designed personalized outfits that aligned with clients' body shapes, lifestyles, and budgets.
- Stayed updated on current fashion trends to provide informed recommendations.
- Built lasting client relationships through attentive service and consistent follow-up.
Education
Bachelor of Science - International Relations
University of Alabama At Huntsville
Huntsville, AL04-2028
Associates - Intelligence
Cochise College
Huachuca, AZ07-2025
High School -
Colfax High School
Colfax, California06-2019
Skills
- Guest relations management
- Customer service
- Complaint resolution
- Salesmanship
- Conflict management
- Collaboration
- Information analysis
Certification
- Russian Language Certification, In Progress, 2026
- CompTIA Security+ ce, 06/24
- Social Media Marketing Certificate, 2021
Clearance
Active Top Secret TS/SCI-Poly
Date Available
Immediately
Timeline
To Go Server
Connors Steak and Seafood
10.2025 - Current
Intelligence Analyst
United States Army
12.2024 - Current
Information System Security Officer
NLogic
04.2024 - 07.2025
Access Control Specialist
New Age Protection
01.2024 - 04.2024
Department Team Lead
Jos. A. Bank
08.2023 - 01.2024
Tier 1 Help Desk
Paradyme
12.2022 - 10.2023
Operational Support Technician (OST)
Federal Bureau of Investigation
12.2020 - 11.2022
Personal Stylist / Sales Associate
Nordstrom, Inc.
10.2019 - 11.2020
Bachelor of Science - International Relations
University of Alabama At Huntsville
Associates - Intelligence
Cochise College
High School -
Colfax High School